Submitted: Monday, May 05, 2008
Posted: Monday, May 05, 2008
Director Of Fraud & Compliance
Deerfield Beach
U.S.A.
On 2/15/2008 the Better Business Bureau closed the customers complaint (#55004956) file relating to the comments left on your site. No further action was taken by the Better Business Bureau to deem the allegations of the complaint as legitimate after we explained the details of the matter it was found that the customers complaint was UNFOUNDED and UNSUBSTANTIATED. The customer subscribed to three online memberships where pre-authorizations were initiated on her account but no transactions were ever charged to her credit card as she erroneously stated. The customer was advised of this on every single call initiated to our customer service department.
Jettis went above and beyond in assisting with the customers concerns by providing the customer with a letter and faxing that letter to her bank to remove these temporary holds before the expiration date. No actual charges were ever billed to the customer in alignment with our membership details that explicitly outline the $0.00 charge associate with our trial period / evaluation terms of agreement. The confusion is associated with the customer not understanding the difference between a pre-authorization (commonly referred to as a hold, like when you rent a car) versus a legitimate transaction that has been legitimately charged. None the less, we handled the customers concerns with care as we always do with each one of our customers.
The customers concerns voiced were heard, the issues were addressed and immediately resolved. If you should have any questions surrounding this close issue or any additional issues please feel free to call us at 1-888-205-2664 and we will be more than happy to assist.
Submitted: Sunday, September 16, 2007
Posted: Sunday, September 16, 2007
Secret
Holiday
U.S.A.
Jettis Supervisor names: Stacey, Demetrius & Shanika.
My Bank has my unauthorized charges listed as pay-mediaventltd.com &
pay-webjtcharge, both of which I could not find phone #'s for because these 2 websites do NOT show up when entered into Yahoo search engine as existing active websites. In other words BOGUS, PHONY & FAKE. A Total RIP-OFF !! Another Jettis phone # (888) 932-2772.
SCAM ALERT CITY !!
Submitted: Tuesday, September 18, 2007
Posted: Tuesday, September 18, 2007
Secret
Holiday
U.S.A.
At first every person I've attempted to contact on this site in turn tries to transfer me to a different site but they are really one & the same masquerading as 2nd & 3rd party processors. I looked up some of the first names of the representatives in the Deerfield Beach area on searchbug.com & there were many same first names w/ different last names. I do recall a lot of these last names which some of the reps. provided when i first inquired about my concerns.
Now they all recognize my voice, some claim they have no records of the transactions while others do admit the info. but say there's nothing more they can do for me & hang up the phone.
"Johnnie Rucker" V.P. alleged that the FAX was re-sent to Bank of America but according to my bank account & after calling my bank at least 20 times just confirmed that was a LIE. I had hoped that FAX would get my $$ in sooner than this Thursday morning, at which time I can file a claims dispute if the pending charges post to my account.
There is a possibility they won't be presented for payment, in which case the Bank automatically deposits my funds back into my account.
I have since closed that debit card & opened a new one so that they can't keep trying to bilk my account. All this hassling me around is really ticking me off. I think that "Johnnie Rucker" is a front for the real owners behind this sick scamming phishing scheme. They are hiding behind dozens perhaps hundreds of so-called customer service representatives. They are totally unprofessional & only competent at Ripping people OFF.