I purchased a new Jeep at Eastside Chrysler last March. My VW was the trade-in. The dealership was to payoff the Bankamerica Auto loan which secured this VW.
2 weeks later I received a message from Jennifer, a finance rep at the dealership, telling me that they were working on obtaining the payoff to Sunrise Credit. I was very concerned because this Sunrise Credit is a collection agency, they are trying to collect on something that I do not owe.
I called and left several messages at the dealership telling them that the Auto loan is with Bankamerica, that Sunrise has nothing to do with this. At first they wouldn't pay attention and even faxed me a form that Sunrise faxed them, an authorization to release title.
I called again and said I won't sign, that this is not the lienholder, they are collectors and trying to collect on something else. Finally Buck Myers called me back and said he would work on the problem. Well to date the auto loan has not been paid off.
After I complained to the Better Business Bureau, I received a response from Jerry, their customer relations manager, which said that the debt was paid in full, and the payoff letter, to Sunrise, was included with the documents he sent, along with the authorization to release title. This authorization to release title had my forged signature on it. I had refused to sign it because Sunrise was not the lienholder. I can't figure out why they would forge my signature on this document when I told them time and time again that this was not the lienholder and they would not be able to obtain title.
At any rate, my auto loan is still not paid by this dealership, its reporting to my credit report, and someone at this dealership - either a sales rep such as John or Jeff...or someone else...has committed forgery. I informed the BBB of this and they said they can do nothing at this point and suggested that I now check with the FTC.
As a side note, when I purchased the new Jeep, I had to spend over 4 hours in the dealership waiting while the sales reps went back and forth pretending to talk to Finance reps to work out some deal for me. I was waiting at this table with my friend...we had to dodge these large bugs that were flying under the table, it was gross. Another thing, the jeeps all said "$3,000 off the price" - - well Jeff one of the sales people explained that this "$3,000 rebater" includes a military rebate and a recent grad rebate. And this dealership advertises "no phony lures"!!!
Beth
bellevue, Washington