Report: Findley Toyota

Reported By: (boulder city nv)

Findlay Toyota Valley Auto Mall buyer beware ripoff Henderson Las Vegas Nevada

... Desert Toyota did it to me...

3Author 1Consumer 0Employee

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Findley Toyota

925 auto show drive valley auto mall
Henderson Nevada
U.S.A.
Phone: 702-566-2000
Web Address:

Category: Auto Dealers

Submitted: Friday, October 11, 2002

Last posting: Friday, September 03, 2004

On Sept. 28 we loaded up the family and headed to Findlay Toyota to see what they had to offer. A salesman approached us ( before I even had the car in park) and introduced himself. I introduced myself and immediately told him what I was looking for, simply a small Tacoma without the bells and whistles. I also told him that we had a bankruptcy on our credit, thanks to the efforts of Bin Laden.

As he showed us the available trucks the sales manager and the owner approached us and introduced themselves. We did find a truck that was to my approval so we went inside to see about the paperwork. I made it very clear that I would give no more than 500 dollars down and my payments were not to exceed 250 dollars a month.

After the ritual of going back and forth the sales manager came back and said the best he could do was 270 dollars a month. I was steadfast and said no. He then asked if he could interest me in a S-10, I again told him NO, I want a Tacoma. He went back to the counter and returned with no better offer but he then asked me to look at a Ford ranger he had. Needless to say I did leave the lot without the truck. The salesman that had been with us was very couteous and every bit a gentleman, but he was new in the bussiness so they haven't had the chance to break him in.

Over the next ten days I visited other Toyota dealers in the Valley. Flethcher Jones Toyota I wouldnt recommend to anyone, not even an enemy. I also stopped at Coutesy Mazda to see thier used trucks. Had my wife and children not been with me I probably would have beaten the salesman and salesmanager to a pulp. They were extremely rude. Bill Heard Chevrolet was another mistake. I was on that lot for only 5 minutes. I called them the day before and was told they had 6 Tacomas on the lot to choose from. When I got there they had one truck, in piss poor condition, they hadn't even cleaned out the ashtray from the previous owner, it was one year old, almost 50,000 miles and had been wrecked in the front end, and they wanted nearly 16,000 for this peice of crap.

I did have one very nice experience with Dessert Toyota. I told them what I wanted, how much I would pay down, and what I expected to pay monthly. I found a truck and the salesman took the offer to his manager. The manager came out and introduced himself. He was very polite and cordial. He told me immediately, Ken, I won't waste your time. There is no way that I can meet this payment with the down you have, or the monthly payments. He went over the numbers with me and told me that NO DEALER in town can do it, partially because of my credit. He apologised and said that he would assist me in finding a CHEAPER car if that suited me. He also warned me that SPECIFIC dealers were notorious for putting customers in cars and calling them back a week later demanding more money down, higher interest or larger monthly payments. I thanked him and told him I wouild like to look around further.

I called the salesman at Findlay Toyota, simply because I liked his attitude, and offered to look at the Corrolas, resolved to the fact that I could not afford a Tacoma. The salesman was about to show me the corrola when the manager came over as he recognised me from the previous visit. It was explained to him why I was there. He told me the Corrola was a piece of shit and he would put me in the truck that I wanted. After much go around and frustration he came back with a gracious offer, direct from John Barr, for payments of 259 a month. Due to the shopping I had done, I figured I would spend the extra 9 dollars and get the truck.

As they were sitting at the table I SPECIFICALLY mentioned that I was warned about dealers calling customers AFTER a deal had been made demanding more money. They told me that they did not operate in this fashion. THREE times I asked and re-iterated my concern and each time I was told dont worry about it, it does not happen here! I bought the truck. I ran out of room here so please see the next post for the rest of the story.

ken
Boulder City, Nevada

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3Author 1Consumer 0Employee

Update By Author

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As I mentioned, I refused to sign a new contract.

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SUBMITTED: Friday, October 11, 2002 POSTED: Friday, October 11, 2002

I called desert Toyota and made arrangements to purchase a vehicle from them as I was returning the truck to Findlay. The sales manager agreed to work out some numbers and call me back when he had them down. At aproximately 2 pm, the finance manager, or assistant, called me and asked if I would be coming down to sign the new contract. I told him in no uncertain terms that I would not do so, I also informed him that I would be returning the truck as soon as I got off work. I also told him that I had made arrangements to purchase a vehicle from another dealer. After trying to persuade me, unsuccessfully, to sign he said ok and he would notify sales that I would return the truck.

Desert Toyota was unable to come up with a used vehicle suitable and a new vehicle was simply out of my price range. My next call was to Fairway Chevrolet. They gave me precisely the information on the trucks they had on lot and I told them I would see them after leaving work. When I got there I found a very nice truck, low miles and in excellent condition. I bought the truck on the spot. The salesman was kind enough to follow me to the Findlay lot so I could return their truck.

As I walked in the door I was greeted by a young lady on the saleteam that also reconised me. When she asked if I was there to sign the contract I told her no, Im returning the truck. She in turn got the finance assistant. When I handed him the key he told me NO! the truck is yours, we will not take it back. He then went on to inform me that he had pushed the contract through and it was binding, after I informed him I was bringing the truck back, and after I informed him I was purchasing from another dealer. Since it was late at night and they refused to call a manager or the owner I opted to take it up the following morning.

The following morning i received a call from the salesman saying that they had refused to take the truck back. I asked him if anyone had informed the owner of the situation and he told me that the manager did and the owners responce was too bad, its his truck. Well, I decided to call the owner, his name is RICH, and ask him to take it back. When I got him on the phone he said he was not informed by any member of his team about this situation. he also stated that he NEVER takes a vehicle back and I was stuck.

I explained to him that in the event he did not take the vehicle and refund my deposit I would first call Contact 13, if that did not resolve the issue I would seek legal advise. He was livid and told me he didnt appreciate threats from me, to which I explained they were promises, that I would keep. I can only imagine how the walls shook in his office when he slammed down the phone. At 3:30 I received a call stating that he agreed to take the vehicle back. I took it to the lot, handed the keys to the sales manager and he inspected it for damages. Get this, during the time I had the truck I actually had the windows tinted, bought new floor mats, and a dash cover. 150 out of my pocket, the mats and dash cover i kept, but they dont match the new truck...wanna buy them?

ken
Boulder City, Nevada

Update By Author

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important addition

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SUBMITTED: Friday, October 11, 2002 POSTED: Friday, October 11, 2002

due to a snafu in the editing of this report a very important paragraph was left out. 8 days after I had purchased the truck from Findlay Toyota I received a phone call and was asked to bring in some additional documents. I got to the dealership and was told that my contract was refused and that a new contract had to be drawn up. When i asked why i was told the computers were down and they did not know. I was informed that they would probably require more money down or my monthly payments would go up. I was shocked, after all the promises and "Ken we dont do that here". I asked to see a manager, of course none were available. I asked to see the banks refusal documents, those too, were unavailable. Oh, the night i took the truck back and was told they "pushed the contract through", I asked to see it, and low and behold, they said it was unavailable. I think that was a word they used alot.

So, Whether you are buying a vehicle from Findlay or anybody else for that matter, beware, get the facts up front, stand your ground. if they tell you they need to re-negotiate your contract, hand them the keys, immediately on the spot, and tell them goodbye. get your deposit back and if you gave a trade in, get the car or monetary value of the car back. The only way that we will stop dealers from this practice is to give the vehicle back. There are reputable dealers out there that want your bussiness and will do thier best to make you a satisfied customer. I think I found two of them, desert Toyota on west sahara and fairway Chevrolet. My hats off to both companys.

Consumer Comment

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Desert Toyota did it to me...

Eric - Las Vegas (U.S.A.)

SUBMITTED: Friday, September 03, 2004 POSTED: Friday, September 03, 2004

Desert Toyota sold me a new Tacoma. 6 days later I got the call. My loan fell through and we need to renegotiate a whole new contract with 1000 in cash today and a 3-5% interest rate increase. I gave the truck back. Desert Toyota sucks and they do the same crap as everyone else you have described. Don't let them do it to you! They all play games.