Consumer can help by bringing Justice to the public and informing that they do not fall victim to tricks of the Honda car dealership.
I bought a brand new Honda Odyssey Car from Huntington Honda 1055 E Jericho Turnpike, Huntington, NY 11743.
I ordered few accessories 1) cross bar 2) fog light 3) all season mats 4) cargo board 5) backup sensor.
I had made the decision after extensive research from Honda Website, Edmunds, KBB and other sources.
When I got my car I was very unhappy to find that the backup sensor was not what I ordered was shown on the Honda Website.
The Honda Site showed there were 4 sensors and they were color matched to the vehicle's color.
http://pg.photos.yahoo.com/ph/luvishminkey/
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http://pg.photos.yahoo.com/ph/luvishminkey/my_photos
Called the dealership and went through a very very rough time to get it fixed.
The dealer gave a very hard time to get it fixed.
They did not inform me nor had my approval to install after market backup sensor.
I was kept in dark and they installed the after market part.
Instead of apologizing for the mistake and correcting right away, the sales person said this is how the dealership made money. When I insisted that this was not I ordered and that the sensor should be color matching the color of the vehicle , they offered to remove the part spray paint it to match the color of the vehicle and put it back. On my persistence that there are supposed to be 4 sensors as shown on the Honda Site and that the one they installed had only 2 sensors. They had nothing to say. They said they cannot help.
I had to open up a case with the Honda Manufacturer, Dispute partial amount that I paid with the credit card, Open up a FTC case , Opened up a case with Consumer affairs.
Only after going through all this hassle, pain, wasting so much time, stress did I get the backup sensor corrected.
I did not order an after market part, nor was I ever informed that they would install an after market part. The sale of contract clearly states about the accessories and no where does it mentions that they are after market parts. I went to the Honda Dealership because I had confident and had faith in Honda that they would not fraud a customer.
The Honda Dealership should have apologized for the Deceptive Trade Practice they have indulged as per New York State
http://caselaw.lp.findlaw.com/nycodes/c44/a46.html
ARTICLE 22-A
CONSUMER PROTECTION FROM DECEPTIVE ACTS AND PRACTICES
Section 349.
Deceptive acts and practices unlawful.
http://caselaw.lp.findlaw.com/nycodes/c44/a56.html
My case is similar to Levitsky v. SG Hylan Motors on page 40 of the following file
http://www.nysba.org/Content/Microsites67/Torts,_Insur
ance_and_Compensation_Law_Section1/Committees31/Class_
Action/Consumer_Law_Update_2005/Consumer_Law_2005_Update.pdf
I did not expect this from a Reputed Car manufacturer and good dealership that I had heard about Huntington Honda until I experienced the dilemma to be duped for a few hundred dollars on a car more than $35k and the hassle that I had to go through to get it fixed.
And on top of it being told that I did not order a genuine Honda part.
LOL ha ha ha .
Why does a customer go to Honda Dealer for? Don't they go there to get a genuine Honda parts? Should the dealership have installed aftermarket part without my knowledge, Consent and Agreement?
A very unhappy customer duped by Reputable Honda and Honda Dealer of Huntington , NY 11743
Earthing
HUNTINGTON, New York