I was in the market for a new car in October and stumbled upon Northland Auto Sales. When I first called them they were really understanding and were sure they could do something for me so I went in to see them. I filled out the initial paperwork and was shown a 2005 Kia Optima. The car was clean, still under warranty, and drove well during the test drive. The Sales Manager stated he could get me in this car and would let me know what the finance company had to say.
The following day they called me and stated the only way I could get into it was if I had 3,000 dollars down. I called back and asked if they could do it for 2,000 and they said they didn't think they could do it at all on the Optima.
I searched their website online and came across a 2000 Ford Explorer Sport that had 64,000 miles and one owner, plus it was significantly cheaper then the Optima. I called and asked what could be done with that and they stated 2500 down. I was in need of a car so I said fine. I went and test drove it for like five minutes and signed the paper work. That night I thought about what I had done and decided that it wasn't worth it.
I went to Northland the next day after the bank said the paperwork hadn't been processed yet to return the car and Northland informed me it was to late. Oh did I mention that same night the 4wd high and low lights came on the dash for no reason. They told oh it's nothing we will fix it tomorrow. They also agreed to knock of a thousand dollars off my down payment. I thought they were really nice for doing that, until now.
My check engine light came on 3 days after I bought the car and they told me to by a new gas cap and they reset it. I stated the temperature gauge didn't work and they said it was fine and that I didn't want it to move. (I have found out that the check engine light has something to do with my temperature gauge not working!!! Go Figure). The door actuator is bad on the drivers side and they told me at least it still works for now and the rear windshield wiper didn't work and they said the motor was going out and to just hit it and it would work. All of this was within the first week of having the car, now here comes the kicker!! I have had constant problems with this car and have only owned it for 3 months.
Here's the latest...the transmission is blown!!! $2500 dollars to fix it!! I went up to Northland and the only thing they are willing to do is to let an unreputable mechanic fix it for $1500 which will come out of my pocket of course. Oh yeah another option they gave me was that they could trade it and put my in a pickup truck and up my monthly payment $100 dollars a month. Not to mention I would have to pay sales tax again. I have a girl with 2 kids and 2 dogs...we can not all fit in a pickup truck. I believe this is another piece of crap car they are trying to get off of their lot. They have plenty of other cars that are cheaper and functional for me, but they claim this is the only car.
I would never go to them again, nor would I send somebody there. The story is more in-depth then this but I believe this is enough information to make everyone do the right thing and not buy from them. Con Artists are what they are not salesmen.
Courtnie
Lee's Summit, Missouri
U.S.A.