HI,MY NAMED IS KELSEY D.OCTOBER OF 2000,I'VE BROUGTH MY TOYOTA CELICA 2000 GT IN FOR AN OIL CHANGE.
AFTER I PAID THEN I DROVE ON THE FREEWAY.I HEARD A VERD STRANGE AND LOUD NOISE.BUT I DIDN'T WHERE IT COMING FROM?
WHEN I GET HOME,I BEND UNDER AN LOOK AT THE BOTTOM OF MY CAR.OF MY GOD,THE METAL PIECE IS ABOUT TO FALL OF.
NOW I KNOW WHAT IS THE LOUD NOISE ON THE FREEWAY. THE METAL PIECE SCRATCH THE SULFACE SEMEND OF THE FREEWAY.
I CALL MY BROTHER TO TAKE A LOOK AT MY CAR. HE THEN OPEN THE HUD AND HIS SAID,"THEY SPEIL OIL ALL OVER YOUR ENGINE" I WAS SO MAD THEN I CALLL 76 AUTO REPAIR (THE LOCATED AT THE CORNER OF MAGNOLIA & TRASK IN GARDEN GROVE CITY)
WHILE I WERE WAITING THEN I LOOK AT MY RECIET PAPER. THERE WERE NO NAME OF THE PERSON THAT DO MY CAR.
THE RECEPTIONIST LET ME TALK TO THE MANAGER. I TOLD THE MANAGER THE WHOLE STORY.
INSTEAD OF SOLVING THE PROBLEM,HE THEN LEAM IT ALL ON ME.
THAT IT WAS ALREADY DIRTY WHEN I BRING MY CAR IN.YES I ADMIT MY FIRST OIL CHANGE WERE AT TOYOTA OF GARDEN GROVE.BUT MY CAR WERE STILL BRAND NEW WHEN I BRING IT HOME FROM TOYOTA DEALERSHIP.
TOLD THE MANGER ABOUT THE PROBLEM WITH THE BOTTOM OF MY CAR. IT SEEM LIKE YOUR 76 AUTO REPAIR MEN FORGOT TO PUT BACK THE CREW THAT WHY IT FELL OFF FROM THE CAR.
THEN,HE GET REALLY MAD.HE START TO SCREAM AT ME OVER THE PHONE THEN HE HANG -UP ON ME.
I WAS SO SHOCK AND VERY DISAPPOINTED OF THEIR BUSINESS.IF ANY ONE IS READING MY LETTER.PLEASE BE VERY CAREFULL OF 76 AUTO REPAIR AT MAGNOLIA & TRASK IN CALIFORNIA OF GARDEN GROVE CITY.THIS PLACE IS DISHONEST AND VERY RUDE.
I WILL NEVER TAKE MY CAR TO ANY 76 AUTO REPAIR EVERY AGAIN.
I DON'T EVEN POLL GAS AT 76 EITHER...
Kelsey
Westminster, California