Hi :
I have a problem with Pep Boys Lankershim branch in CA.
I need your help. Can you please direct me to who I can talk, email or send a letter to? I Googled the CEO Larry Stevenson and I couldnt find any address for him.
Here are copies of emails sent to them without any answer:
This is my first email sent to your company on 07/11/06.
I went for a heater core repair. The mechanic Martinez, broke the cup holder in the interior and they didn't informed me. The most important is that this repairman left the speedometer stuck and is not working as well as the changing gears handle is completely lose. Yesterday I almost had an accident on the freeway as I didn't know at what speed I was going.
Since Saturday evening I am calling the store. I spoke several times with David and he told me that I needed to wait for the service manager Mike. Mike was on vacation since Saturday. Yesterday I called 1900 PepBoys and I spoke with Rick. He told me that the store was going to call me. I called the store this morning and Mike, the service manager talked very rude to me and told me that he can't estimate time or day of repair the car.
I work for a living and I need an estimate. Also, I paid for a service "oil leak diagnostic pkg" that they didn't perform. When I went to pick up my car on 07/08/2006, they tried to charge me the service anyway. I had to argument with David about it.
I am sending this email to Better Business Bureau, CBS, ABC, FOX, NBC to the investigative team of reporters. My next step will be a Superior Court of the State of CA with a Jury to estimate in a Civil case the compensation.
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This morning I went with the car to the store and I spoke with Chris, the service manager. I explained to him that the speedometer was working perfectly until they took my car for repairs.
This man, Chris talked to me in a very rude manners and in front of his AM, Mike and 3 or 4 mechanics, he yelled to me and told me "that he didn't have nothing to do with the speedometer and get out of there".
I am a 61 years old lady that doesn't want to argue and never in a public environment. I left and I took the car to another PepBoys store located in Burbank.
I explained to the manager there the problem with the speedometer and also I told him about the heater core repair. Without mentioned who did the repair I asked if it was possible that the speedometer was damaged. He said YES, that is very common for the mechanic doing the removal of the dashboard to disconnect one of the 2 cables connecting the speedometer.
I went back to PepBoys sore 854 and the manager said that he was going to check the car to see the cables disconnected.
Twenty minutes later he called me, showed me my car and a lose cable and told me that that cable was disconnected for long time and the speedometer cannot be working at all.
Also, he told me that to change the heater core in my car they didn't need to remove the whole dashboard, only the glove compartment. I spoke with the Buick dealer in they said that this Buick Skylark 1983 has a whole dashboard and cannot be removed separately. So, your store manager was lying and guessing answers.
I AM A 61 YEARS OLD LADY, working for a living, decent and honest in my behavior and business transactions. I NEVER, EVER SAW, IN MY 61 YEARS OF LIFE, somebody more dishonest and immorally wrong as these people in store 854.
Chris is Hispanic and he was talking in Spanish with the mechanic without knowing that I understand perfectly Spanish as I have a BA in Literature in Spanish. He was saying to the mechanic "this old woman..." in a Spanish term very demeaning and insulting.
I don't know what is your business practices and I hear that is bad, but you are going to lose more than the decent attitude to repair my car to the condition that I was brought to your store.
1) I DEMAND THAT THE SPEEDOMETER OF MY CAR IS REPAIR IN THE CONDITION THAT WAS BROUGHT TO YOUR STORE.
2) I DEMAND THAT THE HANDLE TO CHANGE GEARS BE REPAIR IN THE CONDITION THAT IT WAS WHEN I BROUGHT THE CAR TO YOUR STORE.
3) I DEMAND THE REPLACEMENT OF THE CUP HOLDER THAT THE MECHANIC DAMAGED AT YOUR STORE.
Stelle
North Hollywood, California