Submitted:
Wednesday, September 26, 2007
Last posting: Wednesday, June 04, 2008
meadville,
Pennsylvania
It all began when I ordered parts for my 2007 silverado truck (good prices I thought) . The parts came in about a week . noticed that they were the incorrect parts , began calling to see what needed to be done . took about another week to get a hold of someone . the return policy is done strictly on the internet . but no one would e-mail me back . finally was sent an r.g.a.( which is needed for all returns) . was told that I would be reimbursed for return shipping if the mistake was theirs. spent 28.37 to return .
7-10 days later I called the help desk once again to see what was being done , I was informed by a very rude woman that my card was going to be credited because the correct parts would be another 100.00 . Told them it would be okay , I just wanted to be done with the whole thing !
I logged onto my credit card account 7-10 days later to find that i had only Benn credited 145.47 . Angrily i called the help desk and was told that I was charged a 25% restocking fee , the paperwork sent with my order stated that they charged the fee for certain parts ( parts that I did not order) ! Or any special order parts ( which mine were not)! I was also charged a fee of 38.00 dollars just for making a return ( I guess ? ) And I was not refunded the return shipping either .
So the bottom line is 241.85 -original order, 28.37 for return shipping , For a total of 270.22 Then was refunded 145.47 To make the total owed to me to be 124.75 all because they made a mistake and sent me the wrong parts ! The whole thing took over a month , 5-6 e-mails and countless phone calls . WHAT A RIPPOFF !
Mark
meadville, Pennsylvania
U.S.A.