Submitted: Monday, July 12, 2004
Posted: Monday, July 12, 2004
Jennifer
Mesa
U.S.A.
I have been using Pep boys for 15 years, they seem ot be fair, have never ripped me off, I know a bit more about cars than most women, it was required by my father if we were going to drive we had to know how to fix it. Yes, I know how to change a started, battery,oil and plugs. I suggest anyone who dirves should know or know someone with an understanding of automoblies. I have always been able to diagnosis my cars with what the trouble, it is taking responsibilty for your belongings.
Submitted: Thursday, September 05, 2002
Posted: Tuesday, October 08, 2002
Mark
Arlington
I think you pretty much sumed it when you wrote;
"I asked Rosa [the manager kuno] why I had to pay so much money while I still have the original problem of my car. She replied, I asked for a tune-up so they replaced the above parts."
You didnt tell them to FIX a certain problem or DIAGNOSE it. You thought you needed a Tuneup and ordered one. They performed one for you. Then when it didnt fix the problem they offered to diagnose the problem for you.
However you stated they were unable to do so cause of being unable to hookup their diagnostic equipment. They informed you of this & told you that you would need to go to the dealer. THEY DIDNT RIP YOU OFF.
They were honest with you and didnt try to charge you for something they didnt do. You however felt like you should get something for nothing. You thought your problem should have been fixed by what you thought would be the easiest & cheapest means possible.
You should have told them the original problem and asked for the DIAGNOSTIC to start with & then they could have sent you to the dealer to start with. However they did do the work you contracted for. SO GET OVER IT !!!!
Submitted: Thursday, September 05, 2002
Posted: Tuesday, October 08, 2002
Tom
Vernon
I'm no big fan of Pep Boys, I would never bring my car to them. However in your case, it sounds like they did nothing wrong besides charging you over $400.00 for a tune up. They did what you asked them to do. It didn't solve the problem so it's gotta be something else.
I think they were correct in claiming they couldn't find the connection to plug in their diagnostic thingy. I'm not a mechanic, but I don't recall all cars having that twenty years ago.
To find a good mechanic, try going to CarTalk.com - if you check out the site you will find a link that will show you posts from people that had good experiences with mechanics in your area. The website is from those two crazy brothers (Click ad Clack) in Boston who have a program on public radio called Car Talk every weekend. They've been in the repair business for over twenty years, and take calls from people like you having trouble with their cars. (Their lawyers are said to be Dewey Cheetam and Howe!) If you do a search on their website you just might find a similar problem as yours in the archives. Good luck!
Submitted: Friday, September 06, 2002
Posted: Tuesday, October 08, 2002
robert
rancho cucamonga
IM SO TIRED OF SEEING PEOPLE COMPLAIN ABOUT SOMETHING, NO MATTER WHAT IT IS, JUST TO HAVE SOME KNOW-IT-ALL TELL THEM THAT THEY GOT WHAT THEY DESERVE. ALSO 415.00??? FOR A TUNE UP???
WHO DESERVES TO PAY OVER 400.00 FOR A FREAKIN TUNE UP? I REALIZE THAT THE CUSTOMER SHOULD HAVE EXPLAINED HIMSELF BETTER TO PEP BOYS (AS IF THEY HAVE A REPUTATION OF CARING); BUT FOR THAT MUCH MONEY I CAN SEE WHY HE IS UPSET. DID PEP BOYS THROW IN A FREE SET OF TIRES TOO? I COULD NEVER BE A MECHANIC... IM TOO HONEST.