This is not true...
It is obvious you left on, well not the greatest terms and you for some reason feel burned.
I, being a current employee heavily disagree with you.
I have NEVER been treated like dirt.
I have NEVER been penelized for going to the bathroom.
I have NEVER been told to lie to a customer, and fear losing my job if I did so.
My job is to disconnect a customers service if that is the will of the customer. We offer options to customers to reduce the service as well as promotion pricing to assist when possible upon anyones hardship.
7 minutes to to get a customer off of the phone or face termination? Not on this planet. That is a bold face lie. 7 minutes is a metric used to handle customer call flow. It is an average of all of your handle time through out the day/evening.
This evening I had 5 calls that lasted over 40 minutes each, because I was assiting them, listening to them, understanding them. My handle time for this evening was 9 minutes.
My average handle time is 10:30 as of today, and has never been much lower than that in my time at Charter.
I have absolutly no fear of being terminated because of this.
I do not know Casey, on a personal level, and cannot speak of him, obviously you had some issues, and that is why you would say those things.
Jeff Peterson is most certianly not the devil. I have had communication from Jeff to take calls that our transfered to our agents, that are not supposed to be transfered for the simply stated fact "It does not matter the nature of the call, we take it, we handle it" Reason is - that is our job.
A suicide in sales? I was most certianly an employee at that time and will tell you this is a lie. A bigger lie is that it is because Charter uses scare tactics. Rumor spreads like wild fire, in the cafe, at the smoke shack, at your desk. I know when someone 4 isles down probably, might have been thinking about, maybe buying string chesse from the vending machine. Never heard 1 word of someone commiting suicide. That is a bold statement to make on a public website.
Jeff Peterson is a good man. We have a great group of leaders that do nothing but 1 thing, and that is to focus on the total customer experience and make the customer leave with a positive feeling. I get awarded for this. Everyday.
In fact, this morning, I was trying to think of a way to say thank you to all of these people for the things they do. Its not possible to say thank you in a big enough way to actually show my appreciation for the things they do. The sad thing is, you know this, you know what you said is untrue, I need not mention this here, I dont need to you know what I say is true.
Anyone who reads this, please disregard as rubish. I have conveyed to many, Charter is a good company that does many good things for the customers and the employees.
I feel this someone who posted this had a bad experiance but I was floored to read the amount of untrue, disgusting statements made here because of this.
I totally agree with what this person has said. The only thing I didn't experience at Charter was being punished for using the restroom, but everything else is spot on. I am a former Charter employee out of Louisville Kentucky.