Chase Bank RIP OFF Wilmington Delaware

Okay so like others on here I was to have 0% apr...even when I would pay on time my apr would increase not to mention a $39 late fee every time no matter how early I would try to pay it..But what really put me over the edge is the fact that in June 08' I ordered a bikini from a clothing company and never received the merchandise...I called back the company and they said they would send me a form to send it back and I would be credited. I did so and confirmed with 2 chase bank reps that the charge was taken off my account. Then in Sept 08 chase called to tell me they were recharging the amount to the card because they never got confirmation from me about the dispute which is a lie I talked with 2 reps. I demanded a callback about the dispute and they left a message on my machine saying the clothing company never received my form and thats why the credit was rebilled. Which is funny because I called the clothing company and they confirmed no such thing...They said they issued the credit and that they never received a call from chase. Go figure....So I had enough with chase...due to the rebilling I am now over my credit limit and owe them $150 with the overage and fees. I called to cancel my credit card and they refused not until I pay the $150 I told them I would not since it was result of a dispute which should have already been handled. The rep refused to listen to me and just kept asking if I wanted to make a payment....I hung up on him after the 6th time he asked me if I would make a payment....CHASE IS AN ABSOLUTE RIP-OFF and I have no idea what Im going to do....I'm probably going to have to bite the bullet and pay for merchandise I never received and fees....in order to cancel that damn card. How can they sleep at night???

Erin
johnstown, Pennsylvania