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  • Report: #489707

Report: Farend Services Ltd.

Reported By: Anonymous1945 (Alexandria Virginia)

USA

Farend Services Ltd. Dazzlesmilepro DentaWhite Dazzle White Denta White Teeth Smile Pure Whitesmile Dental Whitening RipOff Spanish Fork, Utah

*UPDATE Employee... Hello,

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Farend Services Ltd.

654 North 800 East #505
Spanish Fork Utah 84660
United States of America
Phone:  8772407753
Web Address:  

Category: Bait-and-Switch


Submitted: Thursday, September 03, 2009

Last posting: Wednesday, January 13, 2010

 I saw a promotion for a professional teeth whitener under the name of DentaWhite.  The promo indicated that you could get a “free” sample for just shipping costs (~$3.50).  The surprise comes when you get charged for $92.37 for a continuing commitment. 


The "terms" are hidden from the customer and a link to those terms is well below the place you click submit for your initial "sample" order.


I was told that there was nothing in the literature sent along with the product to indicate that what you actually put into motion is an ongoing monthly charge – all of that information “is on the website.”  However, it is not CLEARLY stated anywhere and I was told that I could cancel the transaction for future shipments; however, since I did not call within a window of 14 days from the day of ORDERING (not receiving), it was impossible to refund the initial $92.37 because their computer system only allows one refund, and, (lucky me!) the second shipment to me has already been sent - 20 days after the initial shipment and well before I saw my bank statement alerting me to this scam. 


Along with this promotion was an advertisement for Dazzle White toothpaste (you are supposed to use BOTH of them together for best results)!  This time the charge was for $60.47; however, I called to cancel this before a second shipment was issued so I can return the original product sent to me for a full refund.  Connected to this offer, you get signed up for a magazine of some kind (saw a charge of $3.34 on my bank statement); however, I was able to cancel this as well – again, nothing plainly stated anywhere when you are on the website.


 




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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee
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#1
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Hello

Gemma R. - Las Vegas (USA)

POSTED: Sunday, September 06, 2009
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
#2
Consumer Comment
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premium white--dazzlewhite

jdw - sacramento (United States of America)

POSTED: Tuesday, December 15, 2009
I saw the same promotion and am having the same problems--not only with this company but with their affiliates who have also been charging my credit card for products that I never receive.  I have called to cancel but continue to have my card charged by this company located in Cyprus!  Be ware this is a total rip off do not even go to the web site of this fraudulent outfit
#3
Consumer Comment
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Refund Received

Stan - West Monroe (U.S.A.)

POSTED: Saturday, January 02, 2010
As soon as I saw the $92.37 charge on my credit card, I called the toll-free number on the box. I had to mail back the product, which cost me about $5.00. It took about 10 days for the credit to appear on my credit card.

I still don't recommend this company. A 99 cent trial cost me 5 bucks for return postage, and a headache. Notably, I was never charged the 99 cents.

#4
Employee
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Hello,

jason gladstone - (United States of America)

POSTED: Wednesday, January 13, 2010

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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