I came to this site to see if Bank of America did to others what its doing to me, and WOW was I surprised to see how many reports were put in on them. My story about them is this, and please feel free to contact me if you wish.
I stopped using my Bank of America account and opened another account at a different bank, this was in the end of Jan. I had a couple of auto payments from my ins. ect. that I used this for til I changed their accounts to my new bank , so these payments are the only ones I deposited for.
In the last month and half, someone online gained my account info. and has made tons of charges all from the same company, I contacted the bank after I saw 2 charges,and was told to wait for them to send me a form to dispute them, in that time there were more charges, I called again and told my story to the rep that answered she stated she would transfer me to special service and that they can remove those fees and then close account.
She transfered me and then I was told by special service rep. that I must have given this information at some time and I was responsible for the overdraft fees and he would not close account. I find this ridiculous as these people are still charging items, he stated he would not remove them and I had to pay, I told him I will take this up w/ a lawyer I am not paying, this was 2 weeks ago and my account is now over $600 is overdrafts as they keep charging and wont close my account to stop this.
He did offere to put a stop payment on it, however if they make charge for a different amount it would not be stopped and I incure more charges. I wanted my account closed to stop this and they willnot do, they have sent me threatening letters stating if I dont pay they will report me to some company so I will never be able to get another bank account.
I work in customer service for a large company and have never heard of such crap!!!! I should not be responsible for charges I have not made. I should be able to close my account so this doesnt keep happening. I would NEVER suggest anyone use their services. This company is so scummy it sickening!
Joelle
Tampa, Florida
U.S.A.