SUBMITTED: Tuesday, June 15, 2004
POSTED: Tuesday, June 15, 2004
OK, I understand that everyone thinks that because a bank charges you fees that it is a ripoff. Well, I used to have the same mentality until I got educated. I have been a customer of bofa for over 7 years and now i am an employee. I see customers that call in everyday crying because they dont manage their accounts and when we do assess fees you think that we should extend the courtesy to you. Yes, I can see on one, maybe two occasions. But if you are overdrawing your accounts anywhere from 3+ times or more (I have seen as high as 54 times in a 365 day period), then you definately have a problem. And loyalty does not always mean that we are going to roll over and fetch for you. We assess the fees because it is a part of our business and if we didn't we would be a non profit organization. We give you the information when you open your accounts, it's posted online, in the banks, even on the atms. If you chose not to read it, then dont say we didn't tell you. It's not rocket science. Basic addition and subtraction. If you dont have it, dont spend it. Yes, there are cutoff times that everything needs to be done by a certain time. We are not going to wait until you are able to make a deposit to process an item. If a plane leaves at a certain time and you are not there, you have to catch the next flight. As far as stop pays are concerned, we dont guarantee that something will be stopped because if company's send something through for a different amount or different name, then how are we supposed to stop it? I am not saying that we are error free, but we do correct any issue that we have caused. But dont think that because something doesn't happen in your favor that it is a bank error. We offer you alternatives such as overdraft protection, online banking, automated system, 24 hour customer service. And if you can't do any of those a simple register would solve all of your fee problems. It's up to you as a customer to make sure that you know what's in your account. It is your money. Why not keep track of it? Realize that businesses dont stay in business because they give everything away for free. I am sure your basic utilities wouldn't be on if you got them for free. We are a business. We offer you a service. You pay us. How much you choose to pay is your decision. I dont want to demean anyone here, but in defense of my company and the services that we provide, you as a customer have to take some responsibility in managing your own finances. And running to another bank is not going to solve the problem either unless you change your management skills. Trust me in the long run you will owe less to us and have more in your account.