They filed the following to the above Rip-Off Report:
Their email: SarahVA@AltaVista.com
Their name: Sarah
Their relationship to the company: Consumer Suggestion
Rebuttal:
I am a former employee of Bank of America, Iam however, NOT a supporter of this company. As far as the teller telling you this was a new policy, she was more than likely telling the truth.
Being a teller there was hell, one week we would be able to accept a Social Security card as a second form of I.D., the next week the Regional office would tell us that we no longer
accept them, only to turn around two weeks later and tell us that they were once again acceptable. And more than once I sat there and listened to the manager ask the customer, "Well why don't you just open an account with us, then you would only have to show one I.D."
I would definately discourage anyone that is thinking of opening an account at Bank of America to reconsider, their customer service is terrible, their rates on a simple checking account are sky high, and over all they practice just plain bad business.
I'm not sure about how the banks in AZ are run, they were in a totally different region that the one I worked in in VA, but I know that BofA's in CA and VA are about as bad as they come.