First USA VISA Credit Card Department PROVIDES Horrid Customer
Service and Fails to Rectify Their ERRORS!
3/17/99 - I filed a dispute with FIRST USA regarding a vendor's non-
shipment of merchandise charged to my card This dispute was FAXED
and SENT to avoid the old "we never rec'd your dispute" (which they
attempted during a prior dispute).
3/30/99 - I rec'd a letter from First USA indicating recipt of my
dispute
My monthly statements rec'd from this point were noted with a
statement advising me that the "amount of dispute was not required"
(as it should be noted while disputes are being investigated).
4/9/99 - I had not heard from FUSA for some time, I called
regarding the status of my dispute. Now, suddenly, they have NO
RECORD of my dispute!
This, along with their arrogant service, enticed me to close my
account, which I did, by letter on 4/9/99. This letter also
reiterated my dispute information, since they "didn't have it."
My statements continued to advise me that "no payment was required
for dispute" (my account was now cancelled anyway - per my
request).
9/1/99 - Since I STILL hadn't heard from them regarding my dispute,
I called for an update. At this time their representative indicated
the dispute was RESOLVED, but had no details on the resolution. I
hadn't recieved a credit on my account and she didn't know why. She
told me to hang tight and I'd likely be recieving a correspondence.
9/7/99 - I receive a PAST DUE letter for the amount of the dispute
plus late fees and service charges. I called the dispute department
and they NOW said I didn't provide them with enough information,
and a letter was supposedly sent to me.
Now they're telling me to take it up with the vendor!
It's obvious First USA is totally disorganized and abhorranrt
customer service is common practice.
I'm filing a compliant with every entity I can.