SUBMITTED: Monday, January 19, 2009
POSTED: Monday, January 19, 2009
RMBT, through the BBB, sent this letter. This may help others resolve their situation. I had my money in an account with RMBT through Global Client Solutions. Global was completely unhelpful when I reported them to the BBB, so I got the bank involved and this was RMBT's 2nd response to the BBB:
"We would like to apologize again for the frustration and stress this has caused Mr. __________, but RMBT can not refund fees that we did not receive. I have been corresponding with our customer, which is GCS, to investigate this matter. GCS has agreed to refund $757.00 which consists of Maintenance Fees and Transaction Fees that they received as part of the program. GCS will also include a letter from their in-house counsel included with the check they will send next week. GCS has also contacted Charles McGuire at National Settlements to inform him of the complaints. Mr. McGuire stated that he would call Mr. _________ in regards to the situation. National Settlements would ultimately be the entity that would be able to meet the desired resolution that Mr. _____ is seeking. The initial contract that was agreed upon by Mr. _________ would be with National Settlements.
To respond to the claim that the funds were in an interest-bearing account, this is not true. None of the documents that reference the bank state that the account was to earn interest. If so, please have Mr. _________ forward those documents to Rocky Mountain Bank and Trust 755 Cheyenne Meadows Rd, Colorado Springs, CO 80906. Hopefully, the contact with Mr. McGuire will help to resolve this situation."
I'll upate when I actually receive some money and if and when Mr. Charles McGuire actually calls to resolve this. As of today, letters to the Attorney Generals had been mailed last week. Hopefully, this is a way for others to try and get money back.