Submitted: Wednesday, January 16, 2008
Posted: Wednesday, January 16, 2008
Mimi
Kingsburg
U.S.A.
After cancelling the unwanted "free" sample, they are now billing me $103.00 for products they have never sent
Submitted: Tuesday, October 09, 2007
Posted: Tuesday, October 09, 2007
Billy
Hobbs
U.S.A.
I did the same thing as the original complaintant Mimi and ordered the trial size and paid $2.97 for a very small sample that wouldn't last anyone 30 days. I was not happy with the product because it did not do what they said it would. I never ordered any more of their product but then amost two months later my credit card was billed for $69.95 for the product which I never received.
When I contacted the companY I was told that I agreed to be charged $69.95 for the first shipment of the sample. I did not and would not ever agree to any such thing. Their answer then was that it was on their website where I clicked and agreed to it. The information they said was on the first page is not there but on the next page in letters so small you almost need a magnifying glass to read it.
I then filed a complaint with my credit card so we will see what they do. I also filed a report with the Better Business Bureau and hope they will do something. Stay away from this company as they are a total ripoff and will take money they are not entitled to.
Submitted: Friday, November 02, 2007
Posted: Friday, November 02, 2007
Stephanie S.
Oregon City
U.S.A.
Dear Mimi,
I can certainly understand your frustration, let me help you resolve this.
Just to clarify, let me explain the terms and conditions of the Dermitage program.
Your FREE Trial of the Dermitage AntiAging System includes a full 30day supply for just $6.95 in shipping and processing. You will have 14 days to try the Dermitage AntiAging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing at the end of your free trial period you will be billed the discounted price of $69.95. If for any reason the system is not for you, call Dermitage Customer Care tollfree at 8008868805 within your 14day free trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.
Plus, if you decide to keep the Dermitage AntiAging System, you will receive FREE acceptance in Dermitage Elite and will receive a fresh supply of the Dermitage AntiAging System approximately every 30 days at the same low price of $69.95, a 22% discount. You can cancel by calling Dermitge Customer Care. No risk, no obligation, cancel any time!
If you are not interested in using the product, please call our Customer Care Team and they will assist you.
Monday Friday: 6:00am 5:30pm PST
Saturdays: 7:00am 3:30pm PST.
Sundays: Closed
Call TollFREE: 1 (800) 8868805
We want you to be completely satisfied with your Dermitage experience.
Sincerely,
Stephanie S.
Dermitage Customer Care Team
Submitted: Wednesday, December 17, 2008
Posted: Wednesday, December 17, 2008
Laura
Boyton Beach
U.S.A.
On the Dermitage customer saying this product is a rip off and got billed, they should have simply read the T's and C's. They are the foolish one's for not doing so before submitting the CC information. They indeed DID recieve the product FREE and only got billed if they did NOT cancel within the x amount of time they had ( I believe 30 days). Before they submitted their CC information they could have jotted down the Customer Service number to cancel if that was their intention (recieving free product and no other shippments).
I think that the customer should not complain until they do their dilengences first on researching what they are subscribing to.