I ordered books about a year ago from Double Day book club.
They sent me a bill telling me that I had to order more products to fulfill my obligation. They did not specify which products would fulfill this obligation. I called them and they could not give me a straight answer on what I should buy to do this. They sent me a catalog and I picked out a movie set. I received another bill saying that the movie set did not fulfill my obligation and that I would have to buy more books on top of that. I called them and told them to send me a shipping label, and I sent the movies back. They sent me a bill saying that I could order more books and I they were still billing me for the movies. I called them and told them that I sent them the movies back.
I asked them what books are going to fulfill my obligation. They said they didnt know. I asked them to send me another catalog since I didnt have the old one. They said they could not. I asked them how I should know what to get. They said I would have to figure that out on my own. I said that it was sort of hard to do that without a catalog. I got frustrated. I called back again and they still would not send me a catalog. I did not have a computer so I could not go online and look for books to order. I got very frustrated and was considering sending back all the books I got, but they would not take them back. So I gave up. They were confused. I was confused.
I got a letter today in the mail from a collection agency asking me to pay off my debt to the bookclub. If I am going to pay this money, then I want a product in return. However, there is no phone number to reach them by at this point so I emailed the. I havent heard back yet. I'm wondering if they will even help me since its with a collection agency now. This is just frustrating having this bill come back to haunt me. I just want to get it over with. If it wasnt for their lousy customer service it probably would have been settled and would not have had to come to this point. I feel like they should either work something out with me or get rid of the bill altogether. If they want their books back I still have them. Whatever it takes.
Chris
pittsburgh, Pennsylvania
U.S.A.