We have lived in our home for almost 7 years now, and during all this time we have had a huge flooding problem. The prior owner had the basement waterproofed by Mid-Atlantic Waterproofing with a lifetime warranty transferrable to us. Within a few months our basement began to take on water; since then, it has been an ongoing battle: they either ignore us, or do not fix the basement right.
We have been forced to gut our finished basement twice. We have thrown away numerous personal belongings. Earlier this year, after getting the runaround & no results for 7 years, we decided to call as if we were a new customer. We had two different salesmen visit: The day after the second salesman's visit, he called my husband's cell phone and said that the system was done by Mid-Atlantic, was still under warranty, and that they were going to fix it.
For the next few months, we had visits from different employees, and we were getting periodic phone calls, but no work was ever done. The last contact was May 16, 2006. An employee came and jack-hammered 3 holes into my floor. A foreman was supposed to come look at the holes; 3 weeks later, we are still waiting ( the second time this has happened). Messages left have gone unanswered. Today we had a huge flood. We have no hot water, because the pilot light is flooded out. We had to turn off the central air, because it was giving off sparks. Also, our phones are not working properly, because the wiring is wet. This situation has cost us in the tens of thousands of dollars, not to mention our time. We need this basement fixed correctly. I think we have waited long enough.
Ellen
Morganville, New Jersey
U.S.A.