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Report: #414

Report: Ryan Homes, Michael J. Cannizzo

Reported By: ( )

Ryan Homes, Nails Customers Consumer Rip-off Nationwide

... You get what you pay for? - Builders will build crap, break laws with impunity, because they can get away with it..

1Author 5Consumer 1Employee

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Ryan Homes, Michael J. Cannizzo

555 Quince Orchar Road, Ste 300
Gaithersburg Maryland 21878
U.S.A.
Phone: 301-670-0009
Web Address:

Category: Builders & Contractors

Submitted: Thursday, April 29, 1999

Last posting: Tuesday, November 13, 2007

My wife and I were told by a Ryan Homes representative our property was the largest in the development. Imagine our surprise three months later after numerous calls to get a site plan that our lot was the smallest. Actually the county minimum. There have also been numerous concerns with the quality of workmanship in the home.

Management and Supervisors have been curt and rude to us. All is
well documented. We have reached a settlement on the lot size
issues. This was done only to continue with construction of our
home. We were told if we didn't sign the addendum waiving our
rights to future claims a dnaccept the $2500.00 that construction would not continue.

After noticing quality problems with the construction of our home, I have been doing my own inspections of the home. I personally have 15 years experience in the construction business. I had to fight but I have them replacing 4 out of 6 exterior doors due to their careless concern for our property. Windows were thrown in mud and now will not operate, structural roof members were not properly nailed, shingles cut short, floor joists not to code, 4 out of 6 exterior doors with jambs broken, plywood not nailed on roof, siding loose on house and can be pulled 18 inches... The list goes on and on.

To think that I, the homeowner had to point these out to them. Their construction supervisor who inspects the homes didn't acknowledge these things. We put our trust in Ryan and now have our present home sold and these problems keep happening.

A Sales Manager for Ryan even told us we could get our money back and look somewhere else. He knew that our settlement was 4 weeks away and we had sold our existing home, have 2 small children, plus a 6 week old baby. Where was he expecting us to live while we found another home? I told him that was a ridiculus offer and that I want everything fixed. We are staying with the contract. We have no
choice.

Check out the About page of Ryan Homes Web Site.
http://www.ryanhomes.com/about.html

Here are a few quotes:

"Ryan encourages the customer to be involved in the entire
construction process. They arrange a series of meetings to
familiarize the customer with the home at the foundation, framing, and drywall stages. This, in turn, gives the customer a full knowledge of, and confidence in, the features and benefits of their home from the start."

When we did this, Ryan representatives would not respond to our
letters or calls. In most cases we had to write 3-4 letters to get a response. The responses that we received only stated what they were not going to do to resolve the issues.

"Superior Customer Service. Our customer service program is
predicated on fairness, timeliness and completeness. Our "on-call" service is convenient for you not us."

Ryan Homes has yet to offer a potential resolution to the issues. All that we keep getting are excuses. There has even been a threat that if we do not remove the complaints, we will not settle. Isn't that a form of extortion or blackmail?

Update 4/10/99 - Ryan decided to change our settlement date only 2 weeks prior to settlement without telling us. We found out by
accident on Friday, April 9, 1999 that on Tuesday, April 6, 1999
our settlement had changed from April 27 until April 30. When was someone going to let us know?

We may be one family with concern, but we represent all current and future Ryan Homes Buyers.

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REBUTTALS & REPLIES:

1Author 5Consumer 1Employee

Consumer Comment

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Check references before signing the contract

Tom - Milwaukee ()

SUBMITTED: Wednesday, April 24, 2002 POSTED: Thursday, April 25, 2002

Ryan Homes is a rip-off company nation-wide. That they mislead you and built a poor-quality home is not surprising. What IS surprising is that it you're complaining about it here, at ripoffreport.com, when the bulk of your problems could've been avoided with more planning.

Thought number one: Why did you sign a contract to have them build you a house without first seeing the lot? That seems like very poor judgement to me. Did you see house plans? Why not a plat of the property or a landscape plan?

Thought number two: I cannot believe that someone with a background in the construction business would intentionally have a house built by Ryan Construction. Surely your experience would've given you plenty of contacts among quality general contractors and real-estate agents.

Thought number three: Where were you during construction? I am in the landscape business and I pay close attention while crews are working on my properties; I can't NOT watch them to make sure they are doing things correctly. My point is that someone in the construction business should've paid very close attention to a project so important to them. Surely you could've spent some time at your property while the house was under construction.

Caveat emptor - let the buyer beware.

Consumer Comment

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Current Satisfied Ryan Homeowner

Katrina - Landover Hills (U.S.A.)

SUBMITTED: Wednesday, June 07, 2006 POSTED: Wednesday, June 07, 2006

I apreciate the concerns addressed during the construction of your home. However, I would like to give some constructive feedback on this as a happy Ryan Homeowner. I must admit, everything did not go our way during the process. We had issues with our lot, and other items. But overall, we have found that whenever we had an issue, Ryan Homes was willing to fix and/or compensate us for any problems. Our sales representative was very well trained and explained the contract to us in great detail, so that we expected some minor hic-ups. As for construction, myself and two of my friends live in Ryan/NV homes, and have had no issues. I truely believe that when your observing your house being built everyday, your going to see things. But a finished product with all the kinks worked out in the end it what matters, and that is what we believed we paid for and Ryan Homes delivered.

Consumer Comment

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Buyer beware what exactly

Ronald - Glen Allen (U.S.A.)

SUBMITTED: Friday, March 02, 2007 POSTED: Saturday, March 03, 2007

Neither a satisfied customer nor a dissatisfied customer represent Ryan Homes /NVR inc wholly. I've seen the company commit fraud, criminal acts, and mortgage discrimination with impunity, in looking at every branch of it operations under NVR (formerly NV Homes started in 1980 by now CEO Dwight Schar).

The company was built on profits from a lawsuit against a supplier, and bankruptcy, in which the companied lied on bankruptcy filing to "inadvertently" hide assets, while getting relief from most of their massive debt, when Dwight Schar took over the company. Even corporate has been doing insider trading deals, unobstructed be pesky SEC rules.

The construction business is not consumer friendly in most states. You can usually luck out and get a decent home. Ryan Homes has wide variables. Good homes are built in tract projects that happen to have a good, honest manager, who at their discretion can mange the projects, or in other cases let hapless unskilled workers control the quality of work.

That's a random variable that's completely accepted by most big builders. The company has built and buried info on 10's of thousands of homes with defects, (which I found from years of research)and has been sued so much over the years, they're experts at defense now. They have contractually and legally made themselves nearly immune to justice or consumer rights.

Even Ryan Homes states about 60% of the buyers are referred from past customers. That means the remaining 40%, if unhappy, don't much matter. IF you want to bet your life saving on a builder that uses a profit method that it knows creates unhappy customers that are merely classified as collateral damage, and which they take no accountability for, you can gamble, and buy Ryan Homes.

The satisfied customers of a homebuilder aren't necessarily helpful in your choice unless you like high stakes gambling, as when you invest your life savings into something, you can't afford to be on the negative side of their statistics.

In buying a home, the builder is only as good as their worst poorly built home, in which they will NOT fix regardless of warranty, code violation or criminal negligence. Ryan Homes has many of these, so indeed it's "buyer beware," until we defeat NAHB influence, and get valid consumer protection with new homes.

note:my own Ryan Homes complaint is filed here and is also on ryanhomesnightmare.com

Consumer Comment

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You get what you pay for

Denise - Washington (U.S.A.)

SUBMITTED: Wednesday, June 20, 2007 POSTED: Wednesday, June 20, 2007

Let's be honest here, the reason the majority of us bought Ryan homes was not for the "quality" - it was for the square footage and amenties we got for the dollar compared to a custom builder. If you wanted a custom-quality home, then you should have accepted a smaller home in a custom-home community. For us, the square footage for the price was a no-brainer.

Having built both custom homes and now a Ryan home, my experience has been that Ryan puts together a decent product for about 3/4 the price, in about 1/2 the time. We have had a very positive experience with Ryan. They have promptly attended to all the typical issues a new-home builder/buyer experiences. And if you believe that you won't experience many of the same construction problems with a custom-builder, you've never built a custom home (or been fantastically lucky).

While I sympathize with a closing date moved by three days, try finding temporary housing for the extra 2 months over schedule your custom home will routinely take. If you have expectations of world-class quality and white-glove service, then save up your pennies and buy somewhere else. You get what you pay for.

Consumer Comment

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You get what you pay for? - Builders will build crap, break laws with impunity, because they can get away with it..

Ronald - Glen Allen (U.S.A.)

SUBMITTED: Tuesday, November 13, 2007 POSTED: Friday, October 30, 2009

What kind of an azz would actually believe such nonsense, outside Dwight Schar and Ryan Homes employees? Ryan has built $1,000,000 homes cheaply as well, as that's about all they know how to do on their own. People full of kudos for Dwight, understand his company screwed over a lot of people when it went bankrupt, to pull off the big turn around for what became his big, bad, NVR. (once NV Homes then NV Ryan)

Some people love Dwight because he made them rich too, in addition to his 100's of millions he's made. But those of us he ripped off have little importance to them. It's scheming and scamming shortcuts that boosted the NVR board members huge bonus checks that counted the most. Cutting corners, cheap labor, stealing down payments whenever possible, putting the very least into product quality, so Dwight could donate $100,000's in each election to fund the campaign of the worst president in US history (GW).

Just because you paid less for Ryan Homes means you shouldn't expect your home to be built up to code, or be habitable after five years? And that stuff happens because "buyers" are cheap, not the builder? It was nothing to do with NVR's board's goals to make millions in bonuses year after year,
(and they all did) by boosting profits through cutting every corner in construction, legal or not?

Let's be honest here. Builders will build crap, break laws with impunity, because they can get away with it, and still profit from it. Until that changes, ED's BBB is about all we have to tell our side of the story. And I'm seeing here, what I hear inevitably from all victims. Blame is being put on buyers for getting ripped off, or stuck with a defective house. You can buy a car without knowing how to build it, and they can no longer sell you a lemon without recourse, no matter the price. Why are houses acceptably different?

Ex-Employee

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Sad but true.

smitty14 - Sterling (United States of America)

SUBMITTED: Friday, October 30, 2009 POSTED: Friday, October 30, 2009

I am a former employee of a company who dose the siding on Ryan Homes in Syracuse. The name of this company is Mustang Construction Group. When I started there I was told that there is a different way that we do things when working on a Ryan Home. Basically I was told if I can cut a corner then do it. Now I have work on million dollar houses down in the Florida Keys and 20,000 dollar house in New York and I do the best job I can possibly do on any house that I work on. The thing is when an owner takes that kind of mentality it transfers no matter who or what there working on or for. This was something I was not willing to stand for so I found a new job. When I was sent to a house to do repairs I was told not to talk to the customer and if I found other thing that needed repair not to touch them or point them out. A former employee who did such was fired. I find it to really be a shame in times like now with the housing market the way it is that there are these sorts of people who have the business and are doing shotty work. My only advice is to think of the saying "You get what you pay for." And to try to do as much research on a company before you decide to house them.