Statewide Remodeling Failed to honor warranty when roof leaked Austin Texas

Our Statewide sunroom has always been poorly insulated. It is hot during the summer and cold during the winter. The worst problem is that rainfall makes such a deafening sound that the room is completely unusable during rain.

We called Statewide and explained our problem. The lady who answered the phone said that several Statewide customers have had shingles put on their roofs. We asked if Statewide installed shingles and how much it cost. She said that Statewide could install shingles on our sunroom roof for $3,000.00. Due to the very high cost, we decided to install the shingles ourselves.

In October we installed shingles on our Statewide sunroom. The shingles considerably lessened the sound of the rain and provided much better insulation in the sunroom. The first time we had a heavy rain, our roof leaked in at least three places, including in one of the ceiling fans. We called Statewide and described the problem. Statewide sent a repairman by the name of Michael Wilkins to examine the problem. When he came and heard that we had installed the shingles ourselves, he told us that we had voided our warranty by installing the shingles ourselves. He also said that we had installed the shingles incorrectly.

On February 24, 2006, at around 16:30, we called Statewide to explain the problem. We told Carrie, the lady who answered the phone, that Statewide had never told us that we would void our warranty by installing the shingles ourselves. Carrie said that she would talk to her production manager and then call us back in about ten minutes. Carrie never called us back.

On February 28, 2006, Michael Wilkins called. He said that his boss wanted him to call and explain that our sunroom warranty was still valid but that the sunroom warranty for the roof was void. Mr. Wilkins said that Statewide could not repair the problem because we had installed the shingles ourselves.

M.
N. A., Texas
U.S.A.