Some idiot representing Charter left a flyer on our door and two days later our cable went off while we were watching TV. So I emailed them...
First email to Charter:
>> Someone has admitted to disconnecting my cable service because my apartment number is not on his "paying customer list". What business is it of his "list" that gives him the right to tamper with the cable equipment?
He left a flyer representing Charter and Charter Pipeline. On this flyer is a hand written note that reads "Please call before we disconnect your cable!". Two days later the cable is dead.
I contacted customer service and found out that my account is in good order and that the cable is also in working condition. The flyer says to call Nejdeh-David at 818/636-6830. So I called him and lo and behold he came to my door minutes later stating that I am not on his paying customer list. This is an admission of guilt. This is also a crime. I am looking forward to prosecuting this person to the fullest extent of the law if he is permitted to act as a cable representative any longer. <<
I called customer disservice while idiot was here. That was no help. The next day I find out that the guy is an "auditor" for the company, and the cable was working again.
Second email to Charter:
>> Early this morning I accused someone of tampering with the cable system. As it turns out, it was a cable auditor that is not very good at his job. The problem started when our apartment number was dropped from the address fields in your database. Had he been a good auditor he would have made us aware of the missing apartment number on the bill that we showed him, and he would ask the resident in question if they are a paying customer and to see the most recent bill.
But instead he came off like a criminal since he ASSUMED we are not a paying customer and disconnected the cable service. Now everything is working, and a rep showed up to verify the signal strength. <<
I figured since they don't talk to each other, I would send the second email.
Customer disservice stated that they would deduct those hours from our bill (February 2003), so far nothing deducted (April 2003).
If this guy were a real auditor he would have traced back (audited) our account and known that we are a paying customer. He also laughed about it when we told him what he did and showed him the bill. I was sure that he was some sort of criminal trying to get some cable installation jobs for himself.
Remember, you are giving them money, they owe you service, they must earn business. And go ahead and get snippy with them... you and all the other customers are supporting them and paying their bills, their rent, et cetera. I got most of it cleared up.
Alan
Glendale, California