First of all, after reading all of the complaints I've read about this company, it leads me to the question of how this company can still be in business, or at the minimum.. hasn't yet been sued through class-action. It's stunning to find so many reported incidences of this company on this web-site alone, and makes me wonder how many other stories are out there that haven't been told yet. I too, have a horrifying incident similar to those already told.
I had purchased my 2002 Chevy Impala through a well-known and reputable dealership in my neighborhood in February...I couldn't be happier with the courtesy and respect they had given me through the purchasing process. I was amazed how quickly they were able to place me in the vehicle despite problems with my credit resulting from a divorce just two years prior. After several submissions, a creditor picked up my loan for processing...which leads me to my dealings with AmeriCredit.
Unfortunately, due to my credit, I was taking on financial responsibility on a high-interest car loan, which I respectfully accepted given the situation...beggars can't be choosers, however, the events to come were incidents that shouldn't have come to be...The loan process was lengthy-a bunch of paperwork filling out addresses, phone numbers, work contacts, and referrals, ten to be exact, along with addresses and phone numbers to reach them-something I hadn't encountered before, since I had perfect credit before the divorce...I thought it was strange, but probably necessary-since I was "high-risk" now. Papers signed, keys in hand and driving the vehicle for about a month, I knew I had a payment coming due, but hadn't received any correspondence, phone call or mailing addressing who my lender was and where I was suppose to send payment...after contacting my dealership I was given the information of AmeriCredit and made a phone call immediately after.
I found out that my payment was at that time four days past due, but I was still within my grace period. I explained that I had not known any of the pertinent information required to submit payment and verified all information they had on file. I was told- to avoid a late fee- that I would need to make my payment over the phone so it would post to my account before the grace period would end. Gladly I made my payment, verified all my current contact information and requested a duplicate billing be sent to me as well as confirmation of the payment I just made. As a precaution, I was given a billing address in Arlington,Texas to send my payment to as well as an 800# and account loan number to place on my checks. For four months I have gone without receiving a single statement from this company...none of the less, sending the full payment in the form of a cashier check- written by my bank- each month by the second.
I requested updates on my account each time payment was made through written confirmation of my home address and phone number. Still, receiving nothing. Coming out of work a week 1/2 ago, I was shocked to see that my car was gone...the first thought in my head was someone stole my car... after a police report was filed, and hours later, I was told that it had been repossessed by AmeriCredit and the company failed to report the pick-up through the police precinct. After speaking with family I had learned that the contact for AmeriCredit had been calling the referrals I originally placed in my loan application and verified contact information for me and deceitfully explained that they were approving a loan and needed verification from them to process it. This man who knew and verified my information, knowingly and purposely failed to contact me to notify me of any problem with my account.
It turns out, after four months of delivery of my vehicle, and four months of payments, with a double payment made in August, that AmeriCredit, had not even one payment posted on my account since the original phone payment I made! Furious, I asked why