The BBB administratively closed my complaint. That is what the BBB does when a company stonewalls on a BBB compliant. Swapalease continues to refuse to fix their wrongs in this case. Swapalease still refuses to answer how the terms for my listing can have a higher monthly payment now than when I first listed the car 5 months ago.
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Marcus:
There are several matters here we need to shed a great, big spotlight on.
At the outset, NEVER, EVER get involved in a CAR FLEASE. There are numerous reasons why but simply remember, in a CAR FLEASE, somebody gets sheared...that somebody is YOU! Its a very bad deal which NO family financial advisor haS EVER recommended.
Lets take a look at a few other points in this aspect of the Sleazy American Car Business. If you were to sell a house, you would pay the agent AFTER they did their work and NOT BEFORE. If this place has so-o-o-o many people interested in your FLEASE, then they could wait until after the deal is done. What would be the problem? After all, they have so-o-o-o many interested customers beating down the doors? Marcus, do you get paid IN-ADVANCE where you work???
Notice long and hard how this individual responded to you. Did he/she attempt to explain their side of the story or did they use the old BBB SNOW JOB tactic? Lets take a look at the BBB. The BBB has an enormous self publicity campaign designed to SNOW the public into thinking they are some type of government agency and are so concerned about you the consumer. They will tell you they are not a government agency but continue to call themselves "the bureau" just like the FBI does. Why not call themselves the "Better Business Association"? The BBB provides you with alot of excess and often times useless information so that you are "SNOWED" into thinking they really are consumer oriented, which as you will see, is far from it!
This "accredidation" spoken of is absolutely WORTHLESS. The BBB "accredidation" is a bought and sold commodity in the same way a slimeball politician sells jobs or some off shore operation sells fake diplomas. Any business can buy one. Isn't it interesting how BBB gets CAUGHT in their own con-game? They tell you such and such business is an "accredited" member but out of the other side of their mouth they will tell you "as a matter of policy, the 'Bureau' does not ENDORSE any business". If the BBB says the business is so-o-o honest, full of integrity, never in trouble etc, etc, etc, why won't they endorse it? Why? Because BBB knows FULL WELL this "accreditation" stuff is nothing but pure industrial strength B. S.! Maybe you remember Bill Heard Chevrolet. Bogus Billy was in trouble with every state attorney general in every state in which his schlock operation was located. He was also a BBB MEMBER!!! Only after the State of Georgia sued Bogus Billy for repeated and continued fraud and deception, did the BBB decide to ncancel his "membership". By the way, Bogus Billy went out of business NOT because of the economy but because of the $50 Million Georgia lawsuit and because GMAC pulled the plug due to his financial irregularities, largely in connection with their floor plan agreement.
The BBB is a favorite tool of the slimeballs in the Sleazy American Car Business. I can tell you right now the dealers who have "accredidation" who have a history of phoney add-on fees, spot delivery scam, running phoney going out of business sales etc, etc, etc. I would be very, very suspicious of any business which hides behind the BBB and their PURCHASED ACCREDIDATION rather than address the clear cut issues of fraud/deception.
The BBB is not responsive to you complaint because this business is a customer. They paid for this phoney accredidation and the BBB wants their BUSINESS RELATIONSHIP to continue. Why not take this up with the news media?
As for my terminology here as the "Sleazy American Car Business"...everybody knows the reputation of far too many people involved in this field of retail. In our case, we were involved as a supplier to many in that profession and it was standard operating procedure they would pay cash, no checks, no credit. There are some people in the business who are the exception however. When you find them, do business with them for life!!!