Report: #67756

Report: Dollar Rent A Car

Category: Car Rentals

Dollar Rent A Car Systems, Inc. Dishonest, completely misleading rate quote Tulsa Oklahoma

...BASE RATE MEANS BASE RATE

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Dollar Rent A Car

Phone: 800-800-5252
Fax:

P.O. Box 33167
Tulsa, Oklahoma 74153
U.S.A.

Submitted: Sunday, September 28, 2003

Last posting: Tuesday, June 29, 2004

Pasadena, California

On 7/1/03, we went on line and rented a car (confirmation # Z9124945) from Dollar. The car was being rented at Bradly Airport in Hartford, CT. The price quoted for the time period requested was $169.75 base price. We did not add one small extra upon picking up the car. The price actually charged was $260.58, about 60% higher than the quote. That is ridiculous.

The other rental car companies that we have do not charge 60% more than the quote. On August 25th, when we returned home, I wrote to Dollar. They gave me a Case Number (239906) and told me to wait 15 daus for a reply. I have never, ever heard another word from them. So, don't rent from Dollar unless you are prepared to pay 60% more than they quote you.

Elaine
Pasadena, California
U.S.A.

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Possible Explanation Lucinda [10/20/2003]
BASE RATE MEANS BASE RATE Tamieka [6/29/2004]

Submitted: Monday, October 20, 2003

Posted: Tuesday, October 21, 2003

Lucinda

Salem
U.S.A.

Possible Explanation

I am so sorry to hear about the exorbitant 'additional charges' on your rental. I don't know if this would apply in your case, but, since you mentioned not having taken any upgrades, add-ons, etc., there is a possibility that the additional charges could have been in federal taxes and concession fees that are levied on all car rentals from airport locations - especially airports with commercial airline service. These fees are assessed at varying percentages, depending on the airport.

As a Customer Service Rep for a national car rental company here in Salem, OR, I check in many cars that were rented in Portland, Seattle, etc., and deal with annoyed and irate customers because their rental is 25-30% more than they had been quoted, or expected to pay. There are also Vehicle License fees, Recovery fees, and several others that people don't notice when signing for their rental. Luckily, we don't have commercial air service in Salem, so I don't have to add these charges onto rentals, but one thing that is very important to me, as a CSR, is to make sure that every one of my customers understand the charges, authorizations, etc. on their contracts, BEFORE they sign.

I hope that you can get some resolution for your situation.

Submitted: Tuesday, June 29, 2004

Posted: Tuesday, June 29, 2004

Tamieka

Columbus
U.S.A.

BASE RATE MEANS BASE RATE

Reading this rip off report makes me think that this former Dollar Rent A Car customer believes that the government and the airports magically pay for themselves!!!!! As the previous response noted there are tons of state taxes, local taxes, airport fees, licensing fees, concession charges, garaging fees, etc., involved in renting cars from the airport.

The "BASE RATE" is the daily and/or weekly rate times the number of days the customer will have the vehicle... it's that simple. Has this person ever heard of a subtotal? I don't think so! I work at Dollar at CMH (Port Columbus Int'l). We have one of the lower taxes amongst airports and our taxes are close to 20% of the total bill.

To make a long story short...
DON'T BASH THE COMPANY FOR SOMETHING IT CAN'T CONTROL!!!

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