Angies List Deceptive Business Model Internet

Response from Angie's List to "Angie's List Deceptive Business Model..."

Thanks for expressing your concerns; however, we at Angie's List would like to clarify our policies and a couple of misstatements made by the poster: Service providers do not have any influence at Angie's List on the grades they receive. The grades are completely member driven and current grades are based on reports dating back two years. All reports filed within the past two years remain accessible by members on the Angie's List web site (www.angieslist.com).

In addition, Angie's List does not remove any member reports that contain negative information simply at the behest of a service provider. A service provider who receives a negative review on Angie's List does, however, have the option of asking for a report reconfirmation. The reconfirmation process helps verify the accuracy of a report, if the service provider contends that there are inaccuracies or the provider does not have a record of the member as a client.

If the negative report is found to be valid – regardless the service provider's rating – that information remains accessible to all Angie's List members in that area. If the information cannot be verified, the report is pulled until/unless it can be verified.

Lastly, service providers cannot represent themselves as members of Angie's List, nor can they self-report. We have a real person read and review each report and have a checks and balances system in place to help ensure report accuracy.