Six months ago, my husband and I added an additional wireless phone to the two existing phones we already had on our cellular account with Cingular. We had signed up to receive Group Mobile-to-Mobile, in which we could call any cell phone on our plan and it was free.
Every month that we received the bill, it was incorrect and every month we had to call to have the charges credited or reversed.
Also, each month we were told that the phone had been coded incorrectly, that the account would be sent to the re-write department to be corrected, and that the next months bill would be correct (which it was not, so again we would have to call them).
After having to call once or sometimes two to three times for the next five months, we decided to have the account terminated for breach of contract because Cingular was not providing us the mobile-to mobile service for which we were paying and for the aggravation and headache we had to go through each month.
Cingular has now charged us a $300.00 termination fee because two of the phones were disconnected before the contract expired. Why should we have to pay a termination fee for a service that we were paying for and not receiving? Again today, 12/5/02, I had to call Cingular again because they have now sent my account to a collection agency for payment.
I also found out that the account still has not been sent to the re-write department. Also, no one at Cingular will call us back to advise us why it has not been corrected. In my opinion, Cingular will have to take us to court to get paid.
We have the proof that we were not receiving the service they were supposed to provide.
We have copies of all our bills since the new phone was added to the plan. I guess they think that we will pay them just because they threatened us. Won't work!
Robin
Baltimore, Maryland