I GOT VERIZON WIRELESS SERVICE IN JULY 2001 OUT OF AUSTIN, TEXAS.
THEY ADVISED ME AT THE TIME HOUSTON WAS IN THE SAME LOCAL CALL AREA (FOOTPRINT).
I TRAVEL IN HOUSTON MOST OF THE TIME AND CALL NUMBERS THERE. WHEN I GOT MY FIRST BILL I FOUND I WAS BEING CHARGED FOR CALLS TO ANOTHER HOUSTON VERIZON CUSTOMER THAT I CALL A LOT.
I CONTACTED VERIZON WHO SAID IT WASNT A LOCAL CALLING AREA AND THAT WAS THE REASON.
AFTER 10 PHONE CALLS TECH SUPPORT FINALLY FOUND A COMPUTER ERROR AND CREDITED ME BACK $80.
THE NEXT MONTH WAS FINE SO I DIDNT REALLY LOOK AT BILLS AFTER THAT.
WHEN I GOT MY DECEMBER BILL IT WAS BACK SHOWING I WAS BEING BILLED AGAIN.
I CALLED AND ONCE AGAIN WASW TOLD IT WAS BECAUSE I WAS OUT OF AUSTIN AND I WAS CALLONG A HOUSTON NUMBER.
I TOLD THEM TO LOOK AT PREVIOUS NOTES AND WHEN THAY SAW THE ONE FROM JULY THEY TRIED TO TELL ME THAT IT WASNT RIGHT.
THE AMAZING THING IS 4 OTHER NUMBERS I CALL IN HOUSTON ALL SHOW ON THE BILL AS "MTM" CALLS. AFTER SEVERAL MORE CALLS AND PROMISES OF RETURN CALLS THAT NEVER CAME I SENT A CERTIFIED LETTER TO VERIZON.
NOW ON 3/6/02 I CALL VERIZON NUMBER ON THE BACK OF MY CURRENT $130 BILL DATED 2/2/02.
THE RECORDING TELLS ME THAT AFTER 12/31/01 I NEED TO CALL 800-888-7600.
I CALL THAT AND GET AT+T WIRELESS. AFTER AN HOUR I FINALLY GET VERIZON CUSTOMER SERVICE, ERIC AT EXT 4099.
HE ADVISES ME HE SEES THE TWO CERTIFIED LETTERS I SENT AND WILL HAVE TO SEE IF I GET A CREDIT.
NOW THE KICKER, IN THE LETTER I ADVISED I WAS DISPUTING MY BILL AND NOT PAYING THE $130 AS THIS AMOUNT WAS IN EXCESS OF WHAT I WAS CHARGED OVER THE PAST FEW MONTHS. MY PHONE WAS TURNED OFF 2/1/02.
WELL ERIC ADVISED HE WILL CALL BACK THEN I ASKED HIM WHAT WAS SHOWING AS TOTAL BILL CURRENTLY DUE. (REMEMBER PHONE OFF 2/1, BILL WAS DATED 2/2 FOR $130.) HES SAYS MY CURRENT BILL IS $360.
WE WILL SEE IF I GET A CALL BACK. OVER THE SEVERAL MONTHS OF SERVICE I HAVE BEEN VERY UNHAPPYWITH CUSTOMER SERVICE.
ON A 1-10 SCALE ABOUT A -20. RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING TYPE OF THING.
Scott
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