MagicJack product sucks and then just like magic they vanish into thin air! Palm Beach Florida

Stood by their product!

I had a defective unit, and after a few trials with the "live" help, I emailed "Dan" and got an immediate response.

The company rep walked me through a couple of steps then proceeded to send me a replacement unit at no charge. Nor was my care "re-billed" for the unit.

Once the new unit arrived instructions for transferring my account to the new unit went as described by the rep.

I have had NO problems with my service other than a unit that was defective. But was promptly taken care of and am very happy with my service.

I have had the competitors VOIP service and MagicJack has performed admirably. I know they will improve on service as they grow.

As with any start up there may be bumps, but don't count MagicJack out, they appear to be in for the long haul. And they have my service. It's nice to be able to take my phone with me.

Have patience and they will come through.....

I have to say first off I was a little hesitant on purchasing the MagicJack because of all the negative feedback. However I am the type of person who 90% of the time give a shot.

Well I did I ordered the MagicJack on March 21,2008 and about an hour later I got the confirmation e-mail. I got another e-mail on March 22,2008 stating my order was shipped out and I had a delivery confirmation and all, so needless to say I was very impressed so far. I received my MagicJack on Tuesday March 25, 2008. I immediatly opend it with excitment and read and followed directions. well that didn't work out so well I was not able to download the softphone. Well I get online with tech support and chatted with an agent which I have to say to be honest their performance is "lacking" for better ways of saying, everything was"pre-entered responses"

Well I waited for a few hours like I was advised and finally I got it downloaded. but when I got to the registration process it kept giving me a waring letting me know that MagicJack could not connect to the server, well I have been very patient. I get online with tech support again. The same pre entered responses, they told me that they are upgrading servers to give it a while at this time I was getting upset because we all know 30 days goes pretty fast LOL. Anyway well I look on here at rip off report and I saw one of Dan's rebuttal's with an e-mail address, so I quicky e-mailed Dan the inventor and I would say about 30 minutes later I get an e-mail back from him telling me that I can register. Well I was trying and trying so what do I do I e-mail Dan back again and told him it's still not working.

I get another e-mail from one of his assistants in the tech support department but now it was from the corporate office. He was very helpful, and I am the type of person where I would rather talk than e-mail so we finally figured out the problem my firewall was blocking it from coming through, Richard was the one I spoke with I want to give him credit because he did a wonderful job helping me configure my firewall so I could allow MagicJack to come through. So all in all I wanted to say a big thank you to both Dan for helping and being so nice, and Richard for being patient and a job well done!

So I guess the moral of this story is in the begining I was a bit frustrated because all this time I thought it was them but in my situation it was on my end. And I wanted to express in a positive rebuttal that the MagicJack does work just have patience.

Ohh and if Dan does read this I appreciate all that you did to help me you were so kind as well as Richard, and I think it's time to hire some work at home mom and dad's to help out with the customer service and tech support, just my opinion

I am the Inventor of magicJack and welcome your suggestions at dan@magicJack.com

My name is Dan Borislow and I am the Inventor of the magicJack. I have read the various posts. Brief History. At The last company I started we received a JD Powers Award. We sold 4 million customers AOL Long Distance. The present company is rapidly growing and we have made huge advances since we launched out of Beta on Jan 9th-this year.

My suggestion in Life, you must want to help yourself, to better yourself and help others.That is what we do everyday. Our customer service reps are graded every time they make contact with a customer. They are being graded 1-5 and are receiving a 1 or excellent over 50% of the time.This has gotten better very quickly. We are about to have 80% of the Phone numbers in this country available, and we did something nobody else has done, we are offering them to keep their old numbers and receive a new one if they want it. The list of values are enormous .

To keep 95% of the people happy, their will be sacrifices for the 5%, but we try and keep them at a minimum.Fortunately for everybody,we are providing a 30 day Free trial,which you get absolutely free local and Long distance with a no questions asked return policy.I am at a loss,how anybody can say we are ripping them off,when they never paid a cent.This is liking eating a Big Old Steak at a restaurant,saying you did not like it when you were all finsihed eating it and not paying for it.Seems like a good deal to me. I do this ,because I know you will lLove what I invented and put $25 million into. Email me, we will make and keep you happy if you are not already.

Magicjack Working Great

I have been using Magicjack for three months now, and think it is great. I even canceled my regular phone service and am using Magicjack only.

I must admit that at first I had a little trouble, dial tone but no connection, not receiving calls, echoes on the line, entering an account number on an automated call would not be interpreted correctly by the receiving system, etc. But, working with the support center and running updates and upgrades we were able to correct everything. The voice quality is now just as good as any phone I have ever used, and entering account numbers on automated calls is no longer an issue.

Before, I would not have suggested that anyone not comfortable with computers get one, but now I think any one who knows how to connect to the web can get the Magicjack to work without any problems.

My only suggestion to Magicjack is to either notify users when an update or upgrade is available, or roll out updates like Microsoft, without user's interaction.

Sillyness...

This product isn't phone quality (period)... but it does work, its comparable with most cell phones.

I've had no problem installing in on any machine I happen to sit down at.

Great product!

I have had Magicjack for 7 months now and it works great! I use it everyday. I've had no problems with it. Only the usual problems with inferior ms windows. I think a lot of these claims could be made up by people who make a commission on selling "their" pay every month service. I had several verizon reps try to pressure me to switch to verizon, and I told them if they can beat the price, contact me then. Period!