Submitted:
Wednesday, December 25, 2002
Last posting: Wednesday, December 25, 2002
La Habra,
California
Three hour phone call with inept customer service & tech people just to get an exchange authorization on a computer that hasn't worked right since I got it!
Bought a Dimension 8200 series computer - cost $3,000. Keys lock up, constant blank screens and error messages. It's down more than it's up! When I called Dell twice, two different techs told me that I probably had a bad video card or mother board.
Thank God I was within my thirty day return policy. Because of the nightmare phone call when I was transferred numerous times and put on hold for twenty minutes at a time, and because they tried to tell me they no longer made the 8200 series and wanted me to upgrade to the 8250 series with me paying the extra cost, I decided to return the whole system. I was appalled by their lack of customer service, in fact it was customer "no" service.
Also, before I made my decision, I went on the web and couldn't believe the horror stories I read - people having the same nightmare stories as I, except that many of them kept their systems only to find out that their computers are no good and can't be fixed! Do Not buy a Dell computer. Their so called "award winning" customer service does not exsist!
Janice
La Habra, California