I would like to warn you all about dell and sales customer care
Dell tech... First of all I call up DELL and went through
the order. I told the guy what I wanted and what I was going to use the computer for I was told that a DELL diemension 3000 came with a p4 775 socket t if I paid the upgrade cost to get the new socket type. I got my comp the second week of jan 05
I then set it up and call DELL tech to confirm that I got
the right hardware in my comp. Tthey told me yes on jan 26 you got the socket t. I was like good. I then recalled back to confirm the same thing yes you have a socket t.
Well the third call back to triple check guse what no socket t
You have a 478 so I went through 1 day a T the next 478
so five months and I still get told I have the new T
socket so I'm like no I have the 478 they would start hanging up because I was wrong so I paid for the 1 year warnn
So what do I do? I'm like ok fix the problem... So after
100 or so DELL techs and there super visors and customer
care supers they all concur that they dont even know there own hardware and they tell me were sorry we made a mistake and 21 days are up so we can't fix the problem we screwed up and can't help you.
So they offer a coupon listen this is where it gets good for 50 dollars to buy a pcie slot for my computer yes i did say for me TO BUY A PCIE SLOT for my mother board and i told the ladey look i want my p4 sockt procser and you cant buy a PCIE SLOT ETHER so she says will a hundred dollar coupon buy it i said no you cant bribe me to shut up about it and so i'm gonna call dell in texas
and complain because i'm ether talkin to guys who are located in india no mater how many calls I make. So heres what I do
I destroy my DI 3000 twice a week I get a new mobo p4 512 mb of memory and psu. I will not stop doing that they send a repair guy out every time to install. I say my computer might stop doing that if I got the stuff I paid for.
Bbut heres my point. I have the proof of my call logs of every day that I call and then I'm told by customer care super visor that I never called jan 26th so he says you called march 28th
I said no sir your wrong I have my call logs he said go get them. I say no sir you read all the ones in front of you now. He then starts reading them and after the first 4 he says i called jan 26th and I orderd my computer jan 6 and he said well you ordered jan 6th and I missed the return date because I did'nt call till jan 26th.
I said what sir, you just lied to me sir. You said I never called jan 26
Then he hung up on me. Those people will say any thing. So many lies if I wrote the whole story down I'd be writeing all night
BUT PLEASE DO NOT BUY A DELL THEY LIE AND HAVE NO CLUE
ABOUT PC HARDWARE AND GOOD LUCK THEY USE FALSE NAMES
YOU CALL FOR DELL TECH AND SOME INDIA GUY THAT
CANT BARLEY SPEAK ENGLISH. GET THIS NAMED MIKE AND ARCHIE
OR DAVID OR BOB WILL ANSWER BECAUSE MOST PEOPLE CANT SAY THERE NAMES
dell TECH
pevely, Missouri
U.S.A.