Carolyn's relationship with Thrive Learning Institute initially began on the 6th of May 2008 when she had a welcome call to initiate her into the program. This call is designed to explain to Carolyn how the training works, to understand where her experience is online, and to give her some initial assignments to start making money online.
The notes for her welcome call are as follows; She has a business but not a legal entity. She really wants to get going and see results. She has a great base in eBay.................................
assignments:
- watch getting started videos - business
- watch eBay video about product sourcing
- watch drop shipping niche market..............................
next:
- business set up
- drop shipping suppliers
The next attempt was on the 9th of May 2008. She was not there and we left a message.
The next contact was on the 9th of May 2008. The notes are as follows; She told me that she can't make any more than $900.00/mo, or she will lose her benefits. She had trouble getting to keyword discovery, so I showed her how to get there.
The next attempt was on the 14th of May 2008. I called both numbers and left messages to call back on both.
The next attempt was on the 19th of May 2008. Called and left messages on both phones - followed up with this email:
*****************
Hello Carolyn,
We are very sorry that we have not been able to get in touch with you recently. We hope that you are doing well and you are still excited about creating your successful online business.
How is your work coming on the previous assignments given? We would love to hear if you have any questions, comments, concerns or great stories that you would like to share. Please keep
us informed on your progress and work.
When would be a good time for us to contact you? Please let us know your most available time so we can contact you again. You can either call us, 1-866-334-3672 ext 0000, respond to this
email or also use the Thrive Learning Live Chat feature that we offer. Any one of those lines of communications would be wonderful.
Again, we hope that you're doing well and we look forward to hearing from you soon.
All the best!
Jeannine
Consultant, Team 1
Thrive Learning Institute
(866) 334-3672, ext. 2003
team1@thriveli.com
The next attempt was on the 29th of May 2008. I called Carolyn on both of the numbers that we have for her and on the first on the lady that answered the phone said that she was no longer available at that number. I called her on the other number and she was not there. I left a voicemail on her other number.
The next contact was on the 29th of May 2008. Carolyn hasn't been able to do anything with her assignments since she had started. She has been on vacation and she has been trying to play catch up. She is in a problem because she cannot earn over 900 a month, or she will be taken of social security and then she loses a lot of the free stuff that she is getting now. So she needs to talk to her social sec rep to see what she can do with us. She wants to keep going, but wants to make sure that it's ok and she won't get in trouble by doing it. She said she would call us later next week to tell us what her rep said and what she wants to do next. She is very nice and friendly, and she's just been really busy.
The next attempt was on the 5th of June 2008. I left messages and followed up with the email below.
Hi Carolyn,
We are very sorry that we have not been able to get in touch with you recently. We hope that you are doing well and you are still excited about creating your successful online business.
How is your work coming on the previous assignments given? We would love to hear if you have any questions, comments, concerns or great stories that you would like to share. Please keep
us informed on your progress and work.
When would be a good time for us to contact you? Please let us know your most available time so we can contact you again. You can either call us, 1-866-334-3672 ext 2003, respond to this
email or also use the Thrive Learning Live Chat feature that we offer. Any one of those lines of communications would be wonderful.
Again, we hope that you're doing well and we look forward to hearing from you soon.
All the best!
Anne
-
Consultant
Thrive Learning Institute
1-866-334-3672 ext 2003
team1@thriveli.com
The next attempt was on the 9th of June 2008.
She has some medical issues and wants to cancel. I will give her a call. She sent in the following email.
Anne, I have completed the first steps successfully. And have gone to to select my niches. But I have had to terminate my develop, because of some very serious, upseting news that I received from the doctor yesterday. He says that I have contracted a serious, life threatening infection which will necessitate me staying in the hospital for a period of 2 weeks--at the least--for treatments. Then, depending on my reaction to the treatments, I might need to enter a rehabilitation center for further treatment, recovery and medical assistance. During this treatment and recovery, I will not have access to a computer. So for this reason, I find it necessary to withdraw from this online business. This development distresses me terribly, since I was so eager to work with Thrive Learning.
So, at this time, I need to know if I can receive back my initial investment and whom should I contact about completing this transaction. You see, this ordeal is going to cost me a great deal of money which I do not have. Sure I have insurance, but it will not pay for all my expenses. Again, I am sorry to inform you of my dilemma and to say that I will terribly miss working with such a fine organization as Thrive Learning.
The next attempt was on the 9th of June 2008. She sent in an email earlier today that said she wanted to cancel. I tried to get in touch with her and she was not available at either of her numbers. I left voicemail son each of her phones, and gave her my ext to call me back at.
The next contact was on the 10th of June 2008. I called her because she sent in an email that she wanted to cancel. I told her about the 3 day window to get a refund and she is ok with that. She just wants to get out of the program because of some medical issues and cannot handle this right now. I explained to her that we can put her on hold and then she can still have her weeks with us but she just wants to get out. I told her that she can possibly write some of this off at the end of the year as a business loss. Zach is going to call her to make sure that she is ok with this and explain how to get some cash back through taxes.
The next contact was on the 10th of June 2008. I called her and she just wanted to verify that she can use the tax deductions for the remainder of her business this year and write them off on her taxes next year.
The next contact was on the 13th of June 2008. She would like to place her account on hold for that period of time or until she is ready to start up again. I told her that she would not be charged for the 39.95 a month and that although she would be a student we wouldn't contact her until she was ready and called us again to get started. She was ok with that and would let us know when she is ready to go again.
**We placed her on hold b/c the sales floor told us that she really didn't want to cancel but wanted to be placed on hold.**
As you can see we have given Carolyn many opportunities to take advantage of the knowledge we are willing to provide. We have given her many assignments and follow up calls with no response. We do teach correct principals, but it is up to the clients to apply the principals we teach. In Carolyn's case; she did not choose to apply the principals we were trying to teach him and she did not even respond to all of the calls or emails we have sent to her.
Upon receiving notification of Carolyn's request to cancel her agreement to participate in the training we have tried to address her concerns. We have offered to work with her free of charge for a longer period of time, give her free tools to make sure she is satisfied with her experience.
As a company we do not refund a client's money just because that is what they want. Carolyn has used all of our services and has access to our entire curriculum. She agreed to the terms and policies when she enrolled into the program. She even agreed to put her account on hold until she can move forward with it. We have given Carolyn ample amount of opportunity to make money with this program and get the knowledge that she needs. She has not taken advantage of this program.