Molly's PC Shop ripoff Selling used computers with obsolete parts as "new" Ocean Shores Washington

I'm really hoping you have something in writing, but even if you don't I would leave a voice mail or better yet email her telling her you are going to file a suit against her in small claims court in the state you are in. It should cost you about 35.00 or so and in most cases and you get this back if and when you win the case. First you are trying to call her bluff, to see if she will refund you right away. If not file the papers and have someone serve her. Then I would also let her know that you are going to contact every agency you can think of, BBB, City Tax department, AG's office and anyone else you can think of. She will most likely cave in and give you your full refund right away, as all this could cause her a ton of trouble.

I hope this help and please keep us updated. I hate to see people in the same biz I'm in ripping people off.

after leaving another message today, 2-23, Mary called back. she was argumentative, she said we were taking advantage of HER. she would not even consider bringing me a 40gig hard drive, even a used one. she said if she did that she would take back the rest of the system. i asked her if she recalled leaving the message on my phone saying she would give me a NEW pc since we had waited so long. (i have that saved) i asked her if she recalled asking me if i wanted her to put xp on the system or if i was going to put it on. she said that the kids did not need xp. that is not the issue here. she knew i wanted xp on it and my children are used to the interface of xp so that is what i wanted. the hard drive she gave me does not even have enough space for win98 much less xp AND it has bad sectors. i checked prices on the phone and online. she has roughly put about $150 into this pc. there is an economy type AOpen, a Duron instead of the Athlon i requested, and i didnt get the package of keyboard and mouse that she said i would get. she would not let me finish sentences...she accused me of yelling, she played the victim, and it ended in us ultimately cussing each other out. once she started cussing at me i let her have it. i dont have an email address for her so in a final attempt toward resolution i sent this email to her partner:

Mary,
I regret that what I thought was a friendship of sorts has come down to you and I cursing each other out. more than that, I regret that I feel that WE were taken advantage of as do others who I have consulted regarding this issue. yet you feel you were taken advantage of. I don't see how. you refused to listen to me. you accused me of yelling which I cannot do because I have a terrible cold..so yelling was not even in my realm of capabilities at this time. you continued to talk and yell over me while I was trying to talk despite the fact that you said that I could talk. now, lets look at why WE feel we were "screwed by a friend" because I cannot for the life of me understand how you feel taken advantage of.

you know I HATE hp, yet you opted to give me an old dirty non functioning hp....well that tells me that you did not regard anything that I had said. period. leads me to think that you felt since we were "friends" you could put me off on to the back burner while you dealt with other customers and that you thought you could give me a piece of junk since it was for the kids.
you made that right after a long period of time. too long. way too long. which again leads me to think that you put me on the back burner.
on the phone message that I have saved, you CLEARLY state that you are building me a NEW pc since we had to wait so long. which I do not understand why we had to wait that long anyway. this is a ridiculous way to carry on business. And again, I feel that we were put on the back burner because you felt you "could". we could not reach you by phone you either wouldn't answer or your voice mail was not taking messages, when we did get thru to leave a message you would not call for days, I guess you said forget us til you had some news. We felt put off. And in a nutshell we were. I would hope you don't treat you other customers like this.

That hard drive is obsolete, period. it has bad sectors. you said that you would have it ready wednesday or thursday. Friday, it was finally ready...you said that we should pick it up after school let out because that would give you time to check it all out. I don't see how you could have even checked it out considering that Win98 would not even load on it. the command.com screen would come up..the welcome to win98 screen...but it would only flash. it would not read. I repeatedly tried to put win98 in, it would not do it, it would say that there were bad sectors, it would say there was not enough space for it, it would not read the cdrom and would continously say it was trying to read E:\drive. you were so busy talking over me that you would not or could not have heard me saying that. if you did, then its obvious that you have no problem selling things that do not work.

Time: lets just TRY to consider for a moment that our time and our lives have some value. so, lets talk about how first, we went to drop off the money and rather than drop it off to YOU we had to go to J'ai's office, do you do everyone like that? we had to wait on her to get back to do that. we did end up going to the beach, but, that wasn't on our agenda of things to do we did believe it or not have other things to do that day. ok, lets get to when we were told we could pick up the computer, Finally...after no responses even out of courtesy as to where the pc was in its development....and we again have to wait, again, we went to the beach. my son was here from arizona, we had other plans for that day, but, we were there. time wasted waiting on your reply, driving the thing BACK to ocean shores, now, here we are, more wasted time, we had to sit over an hour, actually closer to two hours waiting just to pick up this pc. I think ANYONE would be VERY frustrated with this sort of treatment. unprofessional.

you said you wanted to make it right when you gave me that HP. which I still cannot believe you did. if you couldn't get the athlon that I said I wanted, if you couldn't put a 40gig hard drive in, then you should have let me know instead of just thinking I would take whatever you opted to toss together. I did not get an athlon, I got a duron. I did not get a stable hard drive, I got one with bad sectors and 5.5gigs. I did not get the mouse or the keyboard that you said would come with it, which I do have another keyboard, and I did go buy a mouse. so im not even worried about that it's the principle of it.I got no warranty info, nothing. no reciept, nothing. if you would have bothered to return my calls last week, you would have known I was more than willing to put more money into it if necessary, that is why I needed to get in touch with you to find out what you were putting in it for sure because I absolutely made it clear to you that I wanted Athlon. period. do you even understand why our confidence in you has been shattered? first the hp now this? and do you realize that yes business is business, but you didn't even treat me with BUSINESS respect, let alone friend respect. we are just as upset with the way someone we respected and thought of as a friend juiced us as we are with tossing $325 down the drain for a pc that wont work unless we put more money into it, and knowing we could have gotten a better one for LESS! but, no, we went to you because we thought of you as a friend and because we will ALWAYS support black owned businesses before another. we did not think you would screw us over. you know that money was not disposable to us, we have five kids for gods sake plus he pays $500 per month for another child...we are disappointed and hurt. and on the note of respect, I tried to talk to you on the phone, you continuously interrupted me, chastised me, and would not listen. you get respect when you give it. and you have given us none. I would have been content with you BRINGING me a used 40gig hard drive and I would give you the 5.5 piece of crap...rather than a refund. I just wanted a pc that would work. that's it. but you wanted to make it even worse.

Angela
i will let you know if anything changes. i am just hoping that after this many weeks and two computers that do not function there can be a resolution. yes i could go out and buy a new hard drive but i would have a $250 dollar pc that i paid over $400 dollars for. not fair. a true RIP OFF!

I just wanted to give a fair warning to Angela in regard to this situation. WA state doesn't recognize verbal agreements in any form. If you don't have a written agreement with this vendor you're out of luck. That voice mail you have saved will do no good in a WA court. I imagine your 'friend' knew this when she took your money.

I'm sorry for your troubles and hope you find a satisfactory resolution in regard to this issue.

Thanks to everyone who gave input. i filed a complaint with the better business burea and the attorney generals office. if nothing else, this will warn others of the type of "business" person she is. I used to refer people to her..i have since made sure to telephone and/or email everyone i gave a good referal to regarding that "business" and let them know just how she does business. my grandmother always said,"what goes around comes around" so, Mary will get her comings around. i am sure i am not the only one she has done this to...i just happened to actually catch her. it has been difficult to explain this to my children. they thought Mary was nice and they cant understand why their pc doesnt work. so, mom and dad will get the hard drive and make things right for them. we told them to think of this as a life lesson...everyone who smiles in your face aint your friend.

well, today we got a new hard drive. $106 and..guess what? the dang thing wont work in there, i tried it in THIS pc and it works but it wont work in THAT pc. she sold us a worthless pile of junk and she is lucky i have kids to think about or i think i would be at her door demanding my money. i am so frustrated. more hurt than anything because she didnt even have the BUSINESS sense much less the respect of a friend to return a message to my email or even TRY to work this out. i dont know how she sleeps at night. i am spreading the word big time about her. everywhere i go.

i paid over a hundred dollars on a new hard drive for the pc. the motherboard would not detect it. i put it in my "good" computer and it DID detect it on there. after consulting many pc shops around the area in a 50 mile radius, i heard each time that the motherboard was not good. i contacted Compucare in Seattle. they were the ones who sold her the barebones of the pc. i found out that it cost her $180. that she put the 5.5gig hard drive in it from the HP she tried to pawn off on me before. i spoke to Corrie, the assistant manager. she was VERY kind, very sympathetic, and stated that yes, the mobo was the issue based on all i stated. she felt bad for us and offered to fix it under warranty IF i could get the transaction number from the sale from Mary. i did not want to argue with mary so i asked a friend to call...plus i knew a different number on the caller id would prompt her to answer her phone. my friend explained that she did not know much about computers but she talked to me and i had asked her to please give her the transaction number so that i could have the motherboard replaced. mary told her to have me call her. so, i took many deep breaths, i called her, i explained that i already knew that she only paid $180 for the pc...(i figured if i didnt tell her that she would hesitate to give me the transaction number out of fear that i would find out the price and realize just how much she ripped me off $145 profit for just putting a used hd in.) i told mary that i talked to Corrie at Compucare and she agreed to replace the mobo if i have the transaction number. mary began saying that i had done something to the motherboard, i explained that i had not done anything to the mobo i had simply plugged in the hd. she said it was working fine for her. i said that was impossible since the before had bad sectors, i said that there was no way it worked when it wouldnt even boot up to windows. and if she had in fact tested it she would have known that. she said she would try to get the transaction number. she said she has an account with compucare and would contact the manager there. i said mary, what is the problem with just giving me the number so that we can end this between us and i can have a working pc? she said "let me tell you something ANGELAAAAA..." i cut her off sayng that i did not want another confrontation with her and that is why i had my friend call initially. that i just want a pc to work. that i already knew what she paid for it and that leads me to have my own feelings so nothing else can be said regarding the issue. she yelled some kind of screech and hung up on me. i feel i gave her two opportunities to make this right: 1)offering to take a used 40gig hd. 2)asking for the transaction number so that we can have a working pc without dealing with each other anymore. she has bucked against every effort of mine to cooperate. i am in shock. i cannot believe how she is handling herself, her business, or her ethics. without this transaction number, i will have to pay out of pocket for a new mobo, service, and the cost of making a trip to seattle. i dont understand what her problem is. i dont know how she sleeps at night.

I am the owner of Molly's PC Shop and I am appalled that the above conversation is taking place. For those of you who have responded to Angela Walker please understand that we are currently involved in a slander suit against her and so therefore we can not say too much due to our attorney's advice. However, we do wish you to know that Molly's PC Shop has a stellar reputation and has fallen victim to a customer who wanted more than she paid for.

We attempted to work with Ms. Walker however her abusive attitude made that difficult. What Ms. Walker fails to mention is that she wanted a brand new computer with a very large hard drive for the price of a used one.

Ms. Walker makes it a habit of attempting to get more out of businesses and people than is due her. We are sorry that she has chosen to go the route of slander and abuse. It is difficult enough to run a small business without those who will do anything to take advantage of you.

All i have to say is, none of what was said was a lie, at least none of what i said was. a large hard drive? meaning what? one without bad sectors? one that works? to show what type of "business" sense she has, in the search line for this site, just type in Molly's PC Shop and you will see exactly how this woman does business and handles her affairs. she has been evicted, which explains why i had to drop and pick up everything at her partner's office rather than at her home where she ran her business from. the sheriff had to physically remove them from the premises, she owes money all over Grays Harbor County and has a lawsuit agianst her for over $5000.00.

Seems to me, there is more difficulties in her life than what i have reported about her. maybe she needed my $325 (for a $180 pc without a functioning motherboard STILL as of April 1st) to pay for a hotel room since she was evicted.

I am not the only person who has complaints against her. Slander is only slander if it is ruining a reputation of someone in good standing and could cause them to lose the good standing. she is doing a good enough job of that without my help. as i said before, what goes around comes around. perhaps the bad things happening in her life are due to the bad things she has done to others. Everything i have said can and has been backed up by witnesses who were on the phone via three way calling, by reciepts, and by common sense.

I am a friend of Angela's. I have known her for years. I am very upset about the statements that Mary made about Angela. Angela is the type of person who gives to the point of being used, she is always the one giving, never taking, she makes NO habit out of using people. she has never complained on a business. this is the first time she has stood her ground over being unjustly done by a business. I know one thing that hurt her the most was that she felt Mary was a friend.
I have gone thru this with her thru the entire thing. she was very excited to have a second computer to help with the childrens home schooling. she was happy that they would have more resources to complete work. I know how she feels about HP computers. Mary does too. I know that mary said she would build her a new computer for $325. When mary stated in her rebuttal that Angela wanted a very large hard drive, she lied. Angela expected a 40gig...which is basic nowadays, not some huge hard drive or some monster machine! I know for a fact that angela tried to contact mary repeatedly even to say that she would give her more money if that was the problem. Mary never answered the phone or returned messages left.

Angela was upset about the HP, but she STILL tried to get it to work even had a professional come check it out. the sectors were bad, so it would not work period.

she almost felt bad calling mary to complain.

the second computer had the same hard drive in it. angela tried to resolve it at her own expense by buying a new hard drive for it. she didn't want to argue with mary anymore, I was on the phone during one conversation, and angela tried and tried patiently to explain and resolve, only after being cursed out with horrible language did angela break down and yell back...it took all I had not to yell at mary. she would not listen. period.

mary accused her of sabotaging the motherboard, I know she didn't, she tried everything to get it to work even buying a new hard drive.

she tried a simple fix by asking mary for the invoice number so Compucare could fix it under warranty. Angela did not relish the thought of having to drive to Seattle but was willing to do it just to get the computer working. that is all she has wanted since the very beginning.
again, mary was combative, rude, VERY rude and uncooperative and again, angela was calm and polite and just kept repeating that she only wanted the invoice number. mary screamed and hung up. Angela and her family had resolved themselves to the fact that they got screwed over, paying $325 for a pc that MAry bought for $180 on clearance. all she wants is for the pc to work. that is it.

Slander? I think that what Mary said about angela's character is slander, Angela only stated facts, followed all legal resources of complaining and resolving the issue available. I doubt that any attorney worth the price of the paper his diploma is printed on would EVER advise Mary to sue her for slander, no laws broken and you cannot slander unless it is malicious lies, and I know as many others do, that the allegations against mary are not lies.

plus, you have to have good character in the first place to have it defamed. obviously, scamming people and running out on responsibilities is something Mary does frequently, referr to the other complaint against her and her partner. so, she does a good enough job at ruining her own reputation which isnt that great there anyway.

shame on you mary. you not only attacked a woman who IS of good character, but you hurt her children. being thrown out of your house by the sheriff was maybe payback for the dirt you do in life. when you spit in the wind, you cant be shocked when it comes back into your face.

Angela,

I understand were you are coming from. I bought a 2.4 GB and got a 1.6 because the motherboard couldn't support it. After being told she's not my slave and she'll call me when she's good and ready. After I did not hear from her, in a reasonable amount of time. I emailed her and she continued to ignore me. So I filed in small claims court. I greatly agree with the way you feel. I ordered and paid for my NEW COMPUTER Sept. 18, 2003. I paid $913.46 for a NEW COMPUTER in which I never got. I went to court won judgment for a NEW COMPUTER in which the judge agreed I had paid for he said to make it easier give her back the computer so she could replace it with a new computer. I won judgment January 15, 2004. She was to have another one ready February 15, 2004. After waiting 6 days after she was ordered to have it ready. I still have nothing, when I tried to ask her at the bowling alley she walked away so my dad and mom came with and asked what her intensions were she then started yelling at us get out of her face it was none of our business. Her friend Jay asked if we had tried to call her I said no Molly {Mary} informed me not to call her she would call me it's not a life or death situation. Jay then said I would have called her yet it was none of my parents business my dad was with me all the way from the ordering it receiving it and going to court. The scary thing is your story sounds a lot like mine. I had the so called BRAND NEW COMPUTER diagnosed we found out there was a lot of old parts that were obsolete in this computer and the 1.44 mb floppy drive FAILED along with the embedded main board network card FAILED, roxio ez cd creator 5 – incompatible with windows XP professional, the direct cd (roxio) ez cd creator version6 or newer.

Also noted there was obvious wear on mounting brackets indicating different types of hardware has been previously installed in the computer case. The computer mouse had the Compaq logo marked over with a felt pen.

The operating system (Microsoft windows XP Professional) installed was an unlicensed illegal copy-lacking certificate of Authenticity (COA) or genuine Microsoft holographic CD. The Microsoft certified tech said according to the Guidelines of the Microsoft OEM system builder contract restricts others from performing any repair on this computer system. “When I asked for a license or COA molly said she don't have to supply me with one”

I turned Molly's PC Shop in to the BBB and attorney general's office and being it had gone to court and I won judgment it was out of their jurisdictions.

With going to buying the computer going to court and having it analyzed I'm out $976.03.
I just hate to see this happen to anyone else. It has been very dishearting; I used all my savings to get a computer. Although she will most likely say I lied just like she did in court but the judge ruled in my favor and I had the paperwork to support my fact.
Believe me I feel for you,

Amy of Ocean Shores

Amy,
You said you recieved a judgement in your favor. Good for you! Now from what I read in your report the judge ordered her to fix the problem by within 30 days. Well guess what? She has now violated a judges order. So first I would return to the courts and take this part of it up with them. I think if you go to the clerks office they will be very helpful in getting you set in what you need to do from here. Next you said that you talked to Microsoft and they said the copy was not legal. Well I would persue that ave. you can go to this website to report that type of info. I would also check the licenses of all other software she loaded on this PC she gave you. The website is http://www.bsa.org/usa/antipiracy/

Now you reported her to the BBB and other, I assume she is licensed to work in the city. I would take that route also and do your checking on what you have to do to get her license pulled. Now did she charge you sales tax like she should have? If not then this is now an IRS problem also.

I know it sounds like a lot of work and I'm guessing you may never see your hard earned $$'s back. But you might as well make things a little hard for someone that rips you off to continue to do business and screw the next person like you were wronged.

I would also talk to my local TV stations about any programs they have about helping the consumer and also the newpapers.

The good part is you have court doc's to show everthing and you also have this website to show other problems.

In the long run you may not see your $$'s back, but you will feel better knowing that you prevented this from happening to someone else.

hey amy,
i got information when i went to file against her and asked specifically what would happen if she failed to comply with the judges order since it happened to you...i was told that you should report it to the courts, and that you can get garnishments and liens on her property and income. look me up in the phone book ok?
as far as your question steve, one invoice that i have she does show that she charges tax. i am interested by what you said about her losing her license to practice business there? how would that happen?

so many people feel afraid to come forward to any agencies because of the fact that ocean shores is so small, and mary's partner is editor of a paper, i guess they feel intimidated. but i know many people have come to me and said they would never go to her for pc repair again after having practically the same problems that Amy and i have had with her. there has got to be a way that we could rally together.

we actually saw molly and jai at the grocery store saturday. my son ran back into the store, my other son said he thought that he went in to get some gum, next thing i know, he comes running back out laughing. i asked him what he did, he said he walked up to them and asked them if they were spending his momma's money and asked them when we will get our money back. from what i understand, mary in her typical holier than thou way, humphed and walked off. ordinarily, i would have gotten on my sons case for disrespecting an old woman, but, in this case, i didnt. she doesnt deserve respect. Dan from Copalis posted on here that she is just trying to get by. well there is a big difference in Getting by, and Getting over. the thing is, and this might be interesting to you Amy...

Mary was not even formally trained on computers. she is self taught. bragged about it often. even went so far as to tell me that i didnt need to go to college since i understood diagnostics and software, but had just a little to learn with hardware, she said she could show me that in a few hours. she said i didnt need to go to college, look at where she is without
college...she bragged. So, i am just wondering, maybe the things she learned way back, just arent applicable today with the new more powerful more demanding systems and she just cant handle it, if that is the case, she needs to shut down and go to school. i had asked her a question about networking once, i knew that her answer didnt seem all the way, um..RIGHT. in fact, it was absolutly not sounding right. so i asked a friend of mine who IS college educated with computers, and IS a legit tech person, and he said that whoever told me that answer regarding networking didnt know much about computers period. i said it was scarey then that she owns her own pc shop. he was shocked. she has told me so many wrong things, and she thinks that nobody catches them, and to me, that says she considers her customers ignorant enough to believe her. she talks in circles and when you try to question her, its "quit whining" "stop acting like your pc is the only pc on earth", "spoiled brat" or oh the good one, when the HP wouldnt work for me, she said that the hp didnt work because it knew that i didnt like it so it wouldnt act right for me! wow, artificial intelligence has come far huh! lol

she claims to be busy busy too busy to take care of anyone quickly. ok, well, the guy who built my pc was the owner and only employee of his company...he had someone who answered the phones, that is all. he serviced Tampa, St.Pete, Largo, Pinellas Park, Tarpon Springs, Port Richey, on and on, basically all over the central gulf coast and tampa bay. i ordered my pc on monday, delivered, set up, running, by Wednesday. yes, he did have to come after dinner, bc he was running, but he was considerate and called frequently throughout the afternoon to let me know that he had finished a job he was on, that he was on the highway coming toward my place, and that he was stopping to grab a soda but would be there within ten minutes. now THAT is a considerate, good business person!

Angela

First off I have been in the computer market for over 10 years now. I will let you know of a few things to point out in court if you need to.some you may not like to hear others you will like.

first off you said you bought a new hard drive for the computer but it would not work or see it, however your other computer did. more than likely all you have to do is UPDATE the cmos on the mainboard and it will then see and run the new drive.

second what speed is the processor all you said was that it is a duron that can be a as low as 800 all the way up to 1.3GHz. I can tell you that unless the processor has been sitting a long time on the table and never used YOU DID get a used chip and I would NEVER buy a used processor. second more than likely the RAM you are using is NOT DDR so it more than likely is also used. not uncommon but again i wouldnt use it.

As for the cd rom check to see if it is a DVD cdrom if so 16X is more than likely NEW but if it is not a DVD rom then YES it is also used and cdrom's have a life of about 4 years if used everyday. as for her saying that what did you expect for 300plus for a computer well she needs to look at the pricing again.

I only use new products and i can build the main box computer without monitor but with a mouse and keyboard for under 300 NEW.

however you said you wanted windows XP on it sorry not for that price I would have no choice but to charge another 150 bucks for it for a total of 450 plus tax MY COST for win XP pro is 150 bucks from MICROSOFT.

go to your local best buy and see what they charge for win xp. you cannot use win xp like you can win 98 1 disk for sevral machines. dont work that way you have to register the product and then you can only do it once and if you dont the machine will shut down in 30 days and give you a 1800 number to call microsoft to turn it back on. if you do a upgrade you have to call microsoft and tell them then you have to go thru the registration process again. yes in a way you did get taken by her. if you would have bought the computer from me you would have gotten the computer new but the hard drive would have been empty. unless you want to take the hugh risk of using a pirate copy of xp ( WOULD NOT RECOMMEND). getting caught would seem big time trouble as to what you are going thru right now. I WILL NEVER DO THAT TO A CUSTOMER!!!!!!!!!

You may not like what I have said but unless you have a receit from her saying all the parts are new you will not win in court. alot of small mom and pop computer shops sell used parts as new and it is wrong. that is how they keep their doors open. the small companies cant go agaist the big ones like dell and gateway they get their computers for pennies compared to the small companies. not trying to defend her but letting you see what really goes on behind the doors on the computer world.

I do hop eyou can resolve the problem

After hearing from numerous people about Molly's pc shop, and their accounts of how she would not make right on her wrongs, i decided to purchase parts for the computer that didnt work. i spent a total of $280 getting everything that i wanted originally in the computer. i put it together at the park no less in about an hour. i networked it with a router and all is fine. the only thing i used from the pc she "built" was the case.

i recieved a copy of her response to the Attorney Generals office. this is what she said:
(just putting main parts in) "She opted for a rebuilt system" (never would i accept a rebuilt system.) "the used computer we rebuilt for her did not meet her specs because she didnt like the brand. it was rebuilt from used parts and we dont rebuild computers from specific or in this case customer specific part" (the computer did NOT work, 5.5gig hard drive with bad sectors would not even boot up.

and if she didnt build pc's to customer specs, why did she ask me what i wanted on the pc???? and why would she say it would take a week to get the parts that i wanted?) "As an apology, wegave her a new system with the exception of the hard drive and the floppy drive. i told her that we would put the hard drive and floppy from the first computer into the second one."

the message on my phone as well as the conversation she and i had on the phone states clearly that she would build a NEW pc...new does not denote used parts, new means new. new was what i requested from the beginning. and i would NEVER accept her saying that she was putting the bad floppy and the bad sectored hard drive into the second pc. she never said that. and if it was no good to begin with why put it in the second one??)

"When she got the second computer, she opened it up to change out the hard drive, somewhere along the line she ruined the mother board and wanted the invoice to get it exchanged. i calle3d the company and they informed me that they would only work with me for a replacement....[her] problem is not the hard drive: her problem is that she made a costly mistake when she ruined themother board and tried to find a way to get another one to replace it all the while knowing she voided the warranty by working inside the computer itself".

first of all, the only thing u would touch on the mother board is the part that you plug into the hard drive. i did not touch the motherboard at all. second of all, i HAD to replace the hard drive, she firmly screamed at me that she wouldnt do it...so what was i supposed to do? stare at it and wish it would work or put a hard drive in after she refused for weeks to do anything right?

thirdly, after i recieved this letter i called Compuserv again, and asked if the deal was still on that if i had the invoice number, would they replace the motherboard. they said absolutely.)

Currently, there are more and more people coming forth with complaints...there is a group of sorts ready and willing to go to all legal lengths to prove her as a fraud. works on ongoing to have her business license revoked and to pursue criminal charges against her for fraud. the way it was explained to me, if she was going around taking money for roof work and didnt come back to complete it, then its fraud. the problem was numbers.

we needed a substantial number of people to actually be a loud enough voice to show her as the fraud she is. and, seems we have that now.

partially thanks to ripoffreport.com. this forum has allowed the word to get out and it has helped others come forth with their problems as well which hopefully will end her time at least in this area of defrauding people out of their money.

i accepted that it was a loss, this woman, according to court records does not regard the courts rulings regarding any case against her so why go to court?

i just got new parts for far less than she keeps quoting (that amount changes often depending on who she is talking to) and i have a quality computer that is networked and running great. im happy with that.

im happy knowing that what goes around comes around and all lies come to light as is happening now. from what people say, bad "luck" is following her around, you get what you deserve. the only thing i am doing now, is helping with the "strength in numbers " aspect of this and feeling good that possibly she wont fraud anyone else.

thanks ripoffreport for having this place available.

I heard the two had got evicted yet again from a rental in ocean shores and then broke up. I heard alot of people out in ocean shores and the beach are well aware of the report. I do know molly was arrested a month ago for assualting her domestic partner.
I know the ocean shores convention center had received many comlaints about molly's pc from disgruntled customers ,yet when I went in there playing dumb asking for computer repair references
who do you think they recommended?
I have seen this report since it started months ago and am alarmed how it grew so big,
It should also be noted that molly's son ken moore of coastline electirc is incompetent, he does shotty ,expensive work, just ask anyone at the beach, also the guy is stone deaf. I feel it is my duty to warn others of future fraud.
I do hope justice will be served soon enough as this fraud had went on for far too long.

I have been employed by Molly's PC Shop for about seven (7) months now. I am a technician for the company. I have seen paper work and other business documentation on Angela Walker and Amy Butler, the only true complaintants in this report. The other reports are from people unknown to Molly.

After working with Molly for a few months, I brought up the Ripoff Reports and asked what really happened. She said that only two (2) of the reports were real customers and that she had never heard of the other people who claimed "she ripped them off." She then showed me the paperwork on both Ms. Walker and Ms. Butler.

She has on file two (2) invoices on Angela Walker's purchases. The original shows that Ms. Walker purchased a used computer and the second invoice shows credit for the used computer payment and a new barebone system with the hard drive, floppy drive and CD-Rom drive from the used system installed. This second invoice also shows that Ms. Walker was not charged any additional costs. A Message on the invoice states that the customer was "unhappy with the used system so the new system, with parts from the used system, is a replacement as a courtesy to the you" (Ms. Walker). I then asked where things went wrong. She stated that she was not sure but she figured it was when Ms. Walker called and told her that she had purchased a larger hard drive and blew out the motherboard while trying to install it herself. Molly then showed me Ms. Walker's BBB complaint and her response. According to Molly's response, Ms. Walker called the company where the barebone system was purchased and told them that the system was faulty. They told her that she would need to handle the transaction through Molly's PC Shop, where she purchased the hardware. Ms. Walker then called Molly and stated that the computer didn't work. During her explanation, she (Ms. Walker) let it slip that she attempted to put in a new hard drive and messed up the motherboard. Molly refused to pay for a new motherboard and Ms. Walker became irate. The rest is history.

The court papers from the Amy Butler case shows that Ms. Butler wanted a refund because she claimed the processor was not what she had ordered. Before contacting Molly she went out and purchased another computer, told Molly that the processor was not what she had ordered and demanded a refund. Ms. Butler used the system two for (2) weeks. She refused to return the computer for the processor change and instead took Molly to court. Her court claim was that the processor was slower than what she had ordered. The judgment was that Molly replace the processor. Ms. Butler's never brought the computer in for the upgrade. According to Ms. Butler's lawsuit, she wanted a refund which the judgment did not grant so she decided to write a Rip-off Report stating that she (Ms Butler) had won the case and that Molly's PC Shop refused to honor the decision. Ms. Butler sued for a refund and didn't get it. You do the math. It's all on legal paper.
If one is truly ripped off, he/she should be compensated but vicious rumors are simply cruel. Believe what you will but I just want to shine some light on all this darkness by setting the record straight.

This is in response to Charles.

The problem in the first place is that I did not order a used computer. She asked me specifically what I wanted as far as hard drive space, mobo, etc and i was very very specific since i was actually just trying to get the parts to build my own as she had told me over and over that i could certainly do. at her suggestion due to time constraints, i agreed to let her build it. she said she could do it for the price she gave. we agreed on a new pc. NEW. never used. i was not desperate for a pc enough to ever ever get a used on. so, there is problem one with what you have said. problem two, the hd was a 5gig and had bad sectors. it was unusable. she knew i was planning on putting xp on it. anyone with an iota of pc sense would know that a 5gig isnt going to handle XP. duh. problem three: the complaint was over the fact that i did not get the amd athlon, i did not have the 40gig hd, i did not have a new pc as she had promised. she left a message on my phone and i still have it saved incase u are interested in hearing it, where she says she is building a brand new pc! BRAND NEW! however, she slapped the same 5gig in so, its not brand new. hello.
problem four of your story that she told you that you are now attempting to tell here: after she refused to put a decent hard drive in, 40 gig nothing major as she has lied and suggested i wanted, what was i to do? i purchased a hard drive, now you know as well as i do, that just requires slipping it in, tightening the screws, plugging it in and setting it to master. nothing complicated there right? i did NOT EVER say i messed up the mobo, ever. when the pc STILL DID NOT WORK i contacted the shop where she purchased the barebones and mobo. they had their tech guy talk to me, he said he felt the mobo was bad. i told him what i had done and what had been done to me. he said i had been screwed over by Mary. i said obviously. he said that it really sounded like it was the mobo. he put me over to the manager. she said that it sounded like a faulty mobo and agreed that i should bring it to them, they would check it to see if it is a faulty mobo and they would replace that if it was the case. she said if it was anything else they would not fix it for free. i told her that i had no problem paying if need be but i felt that mary had screwed me over. she said she had as it seems. and also told me some other things that confirmed Mary to be a scammer. she confirmed as the tech had that putting in a hd would not mess up the mobo. she told me to try to get a confirmation number from the bill of sale from mary. not wishing to talk to the woman i asked a friend to call her. mary was pleasant and agreed to have it and asked why i had not called. my friend (i was on the other line listening) told her that i was sick of her screaming at me and cursing me out. she promised that if i called she would not cuss me or yell. so i called. she cussed me and yelled and refused to give me the number that i needed. my friend was on the other line listening and was shocked at how mary had acted so differently from one call to the next. i hung up on the woman. so, there is the real story charles. you can count yourself as one of many who she has lied to. i have been consistant in what i have said because it is the truth. do u know realize that this woman called us FRIENDS????
next problem, when we first moved here i did NOT know about hardware at all, i build pcs now. i had a problem with the power supply box, all she had to do was switch them, it took her a week! she brought it back finally. months and months later, i noticed that my hd was now called MARY. then i went to get more memory for my pc. found out she had switched out my mobo too bc it uses the old type of memory stick and i looked at my invoice from when i purchased the pc and saw that it took the NEW type of memory. she switched out my mobo!!!!!
well, let me tell ya a little more about Miss Mary. today, my husband, myself and our two youngest children were at the grocery store.i asked my husband if that was mary. (she looked a lot different than she used to so i wasnt sure.) he said, loudly, "yes thats the thief!" he kept calling her a thief. she ignored him. we got in line and she was in the next line. my husband continued saying "hi thief!" i told him to stop. i said that what goes around comes around and she has gotten her comings around. i said to just look at how her life has gone since the truth began coming out about her. i couldnt look at her any longer, so i went out to our van, i opened the back end where we put the groceries and sat there smoking a cigarette trying to remain calm. while i had been in there i overheard the cashier asking her if she needed help out with her groceries. she said no twice. well lo and behold, she comes out with a friend of ours who works there. lo and behold, she heads to the van right beside mine. unable to just bite my tongue, i said in a quiet, calm manner, "you cant look at us can you mary. you cant look at our kids knowing that you stole from them. well, doing wrong sure came back and bit you didnt it? seems you are getting all you deserve. i will pray for you B#$#^." and i puffed on my cigarette, she started to get loud, my friend, who works there, told her she needed to get in her van. she did. i pointed out to him that he forgot to get her eggs from under the cart, he thanked me. she started asking where the police station was. he told her that there was no reason to go to the police because i had not done a thing. she said more things that i couldnt hear but he did tell me later. so, i told her where the police station was. she drove off. he came to tell me what she had said. she was worried that we would chase her down! lol what a drama queen! she always has to play a victim and always has to lie. she lied about owning her home, she lied to people about computers, she lied about so many things. she is disgusting. and when you do things like that you cannot escape Karma, it has a way of coming back on your three fold. more hard times are to come for her i am sure. but not at my hands, i am content with allowing God and karma to deal with her.

Why on earth would anyone purchase a used computer from a computer company. Do you know Best Buy, Office Depot, Staples, Dell. You can get a box from $299 with windows xp.

I am in complete agreeance with John. In the future I would recommend going to a larger company such as Best Buy, Office Depot, CompUSA and so on.

For instance this refurbished machine from CompUSA.
http://www.compusa.com/products/product_info.asp?product_code=329560&pfp=73105sale
It would come with everything you had been asking for from molly and then some(Even though it is a compaq made by HP). I realize that this advice does come a little late, but it is just a new option for you in the future.

Also on a side note, I am the owner of a very small computer building business. The practices of molly I find both disgusting and appauling. It gives a bad name to those of us who are legitimate in this field of work. I also commend you for taking the actions necessary.

Mollys' PC Shop or what every aka shes going by today. In rebutel to your rebutel About what you told your employee about Ms Amy Butlers Computer you ripped off. You Said you didn't received the comnputer from Amy After the judge told you to replace it because of all the used & refurbished parts you tryed to push off on her as new , & out dated parts & the computer never worked since the minute you drop it off at her house.

If you don't remember let me help you some. Your right the prosser you put in it was smaller that order, The mouse you gave her was Compaq on it that had black felt pin trying to cover the name on it. You couldn't get it working at all . After 2 weeks of you trying to get it working , you finally throught arm your arms & told her you had it ,you had already spent to much time in to it. & You weren't going to deal with it no more..and that you did all you could , & left. After trying for 90 days to get you to work on it & get it running. 90 days later she took you to court., After court that day .Your were handed the computer in the parking lot of the court house in front of your room mate ,& My Self Amy's Dad BY ORDER OF THE Judge. The Judge order, you were suppost to replace it with a new computer that worked. You have the computer. Now if you really did have an employee named Charle which I doubt. You lied to him like you did to us. The Judge gave you 30 days to replace the computer, after 60 days Amy was told by the court that they order you to refund Amy the money she gave you to build this computer $930.00+,that you refused the court order to replace.Its been over a year ago now. How do's it feel to know you rip-off a young mother with 2 litte kids. You've been turning in to City offical's. they don't care. You've been turned in To B.B.B. they don't care either. How can you sleep at night knowing you ripped off Amy. It must be nice to be above the law. I hope your proud of yourself. IF any one wants to check, IT WAS IN ABERDEEN ,Wa. is where we were in court. The other witness to us giving her the computer in the court house parking alot that day was an editor of a local newpaper at the time. & there was also a City Councilmen in court that day also from Ocean Shores. And said Amy did buy another computer, after waiting for you 4 months.Lession learned . Don't every pay in advance. Now AMY'S OUT $930.00 + And didn't even get to keep the boat anchor or the computer that Molly's PC Shop try to push on her.

I have run a PC shop for three years now, and although I have had my share of difficult customers, I have never had this level of trouble. In fact, this case is simply bizarre.

The customer assertion that a computer with new components was to be procurred at the price stated is highly implausible. The price is much, much too low. There must have been a misunderstanding about what was meant by "new". I suspect that a "new" computer from old parts was what Molly's shop was offering.

However, if Molly's Computers is attempting to compete in the low end of the PC build market, that is exceedingly inadvisable, as low-end machines are built by the millions in huge, billion-dollar, low-labor-cost factories.

I have found that it is perfectly reasonable for small computer shops to compete in the high end of the market: start with the highest end manufacturers such as Falcon Northwest or Alienware, and build machines that are equal or faster for less money while offering local support.

Some people ENJOY conflict, but assuming that is not the case here, I send my best wishes that both parties find satisfactory closure to this difficult situation.