Our absolute commitment to our customers is reflected by our "Customer is Always Right" policy. This ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Unfortunately, since the poster of this report did not provide any identifying details by which we could attempt to locate an account, we are so far unable to provide satisfaction. We request and encourage that the poster contact our Customer Care Center directly to resolve the situation mentioned. It is a toll-free call to 1-800-243-9726 representatives are available 24 hours a day, 7 days a week and will be happy to take care of the issue presented.
While iFriends membership is free, there are several upgraded membership options that customers may choose to enroll in. From the limited information provided, it seems that the poster signed up for an upgraded iFriends membership. Once we are able to locate the account, we will be more than happy to cancel the upgraded membership, provide the customer with a different membership, or cancel the account altogether, if that is what the customer prefers – as well as provide him or her with a refund.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."