Submitted: Monday, June 19, 2006
Posted: Monday, June 19, 2006
Christopher
Los Angeles
U.S.A.
We sell our calling cards through other sales companies, such as this secret shopper company. Companies like this will offer one of our calling cards free to use for 30 days after which charges are processed if the card is not canceled. ALL CALLS ARE RECORDED, and NO customer's information is sent over to us unless we have the customer RECORDED, ACCEPTING THE CALLING CARD.
We are an honest company. We do not charge anything is the customer cancels the calling card within the 30 day agreement period. Even if the customer contacts us AFTER the 30 days (if they haven't used the calling card) we will STILL give them a full refund, even though we are not legally required to do so. And we will even process refunds as far back as SIX MONTHS.
If this customer called us within even 6 months of being charged, we processed a FULL REFUND for the charges they received. Not "most of" their money back. A FULL REFUND.
Understandably, AmericanFone will not take responsibility for a customer who has not even looked at their credit card statements for more than six months.
Submitted: Friday, August 04, 2006
Posted: Friday, August 04, 2006
Johnny
Chicago, IL
U.S.A.
I went through the same process as well and the same thing happen to me. CRG ended up giving my card info to americanfone company after I told them I DID NOT WANT THE SERVICE. What part of that did you all NOT understand CRG.
I ended up getting my refund from CRG and american fone. But these people on here are not making up stories. I dont care if you give refunds back or not you still do things to people your not suppose to and I don't see how the state and government let you people get away with this.
I know people are out to make money and have to feed themselves and all but dont lie to customers it will come back and bite you hard one day and you will be sitting on the corner or in a jail cell one day if its kept up. I have seen it happen.
I will never give out card or personal info on the phone ever again. Anyone who reads this don't do it either. Research these companies up and down either here on ripoff or anywhere else on the web.