Hi Mike, You are former neighbor. I was born, raised and lived in Reading/Lancaster until I was 40....ish. Actually I lived very close to where the bad news has happened in Lititz Pa. Anyway I posted this above so I'll paste it here.
You need to fight them with their own tricks. Too many realtors just write it off as a bad marketing plan and won't do anything. Housevalues stays right on the edge of the consumer laws and it's tricky to catch them red handed breaking them, but they do and I caught every trick. They had no choice but to refund because I had a lawsuit waiting for them in small claims court. You don't need a large suit to force a refund and small claims are easy to recover. You file that in your city. Simply I was sold something I did not receive. I saved everything from their contracts to all their email and put their lies in front of their face.
Anyway here's what I posted on the other complaint. Contact me if you want to know all the steps I used to catch their tricks and force a refund:
Today I got a full refund from housevalues. This was demanded by me and it took a little over 1 month, but I had them in too many lies and tricks. I accepted no less. I cancelled one day after signing up. I have reported them to all of the agencies, the FTC, BBB etc.
You are entitled to a full refund if you are not sold EXACTLY what was described to you. Not a convenient variation of the sale, the exact sale. Under the consumer protection laws you have 30 days in which to cancel for a full refund. The contract must say exactly what was told to you by the salesman.
Take your complaint to your credit card company. Demand a full refund from housevalues or the guaranteed prospects that were sold. Tape all conversations with housevalues. Save all contracts, email and paperwork.
File a civil lawsuit in small claims court if they refuse.