Submitted: Saturday, April 19, 2008
Posted: Saturday, April 19, 2008
Lesa
Tucumcari
U.S.A.
To Jeff--my experience with Ocwen is first try to resolve the complaint with them. After trying to reason with them and providing them with all of your information--request their immediate attention to resolving your questions and complaint. Get everything in writing from them and record any phone conversations if possible. If they refuse to correct their errors and you have exhausted all peaceful means of resolution, contact a lawyer regarding consumer law and mortgage fraud. Do this now as they are probably making their next move legally on you. They will continue to harrass you by telephone and by mail and will move to foreclose on you as soon as possible. They will also report any negative information they can to the credit bureaus and this will trap you from getting away from them by refinancing.
Make certain that all of your complaints against them are completely accurate and you have the proof of timely payments etc. Then your lawyer can easily sort out any violations. My experience is that they will not listen or reason with a customer if they intend to foreclose anyway. You have to hire a lawyer or they will not stop.
Ocwen also charges excessive fees and many fees that do not seem justified. They presume that most customers will not question them or just walk away and not fight. Exposing their questionable mortgage servicing in the legal system is important and necessary to stop them.
Filing complaints with your State Attorney General and the Federal Trade Commission is also helpful. Contacting your Congressmen of your state and even the news media--anything to expose their mortgage servicing tactics is important.
Fight back and do not let them intimidate you. They are used to bullying their customers and scaring them into fear. Don't let them do it. There are so many complaints against Ocwen that we all must try to stop them. They will not listen to us as customers so hiring an attorney seems to be the only way to deal with them. Hope this helps.
LF
New Mexico