Consumer be warned. I contacted this company via phone to purchase a 52" lcd TV.
I paid for express shipping and waited for my confirmation email. This company never ever emails you or returns phone calls unless you are purchasing something.
The TV arrived on time and was damaged (the tv had been repackaged poorly and was not factory sealed). This should tell you that they sell refurbished products without advertising or informing the customer that they are refurbished. I refused the shipment due to damage and called customer service.
I had to call several times to finally get the manager Henry on the phone (also the same person who took my order) and he informed me that a new tv would be shipped to me. At that time, he attempted to have me pay for insurance on the replacement tv (does this sound legitimate to you?). I refused and after some more on hold time he gets back on the phone and says its waived and going to be shipped.
The TV arrived again repackaged and not factory sealed but seemed to be undamaged. It did look different though, so I checked the model and serial number and what do you know, its a smaller tv than what I ordered (which happens to retail for 700.00 less than the one I ordered). I refused the shipment again and got on the phone.
First, I spoke with Sara informing her I would like a refund. She told me Henry was off for the day and told me she would contact me back after speaking with him. I informed her that I would contact her back at my convenience. When I called back, I spoke with someone else who said Henry would be in later that day and would call me back. Imagine my surprise when he never did.
I called Henry as soon as I could the next business day and asked to cancel my order and get a refund of my funds. He told me that I would have to wait 6-8 weeks bare mininum and that his company would have to file a claim on my behalf with the trucking insurance and some other insurance company and I would have to wait on those claims before I could get any kind of refund. What kind of genuine business would make any customer wait weeks/months for a refund? I was livid so rather than yell and argue, I politely got off the phone.
I called back a little later after calming down, and reaffirmed to Henry that I wished to cancel and refund my account. He told me that if I let him ship another tv to me (a third time) and anything was wrong with that shipment, he would refund me immediately. This leads me to believe that an immediate refund is available now. I informed him that I wanted to cancel and before he could again add to this story I excused myself from the conversation.
This should paint a picture for potential customers of any of these companies. If you need further documentation on these companies, check out what the NY BBB has to say about them. It isnt pretty. I plan on fighting this as vigilant as I can until a proper resolution has been reached and ask any other customers of this scam company to contact me at hotmail (my screenname is the same).
ALPHAKOI
Hanahan, South Carolina
U.S.A.