On May 6, 2003 I received my monthly coupon to use as a discount from purchases made on my Target Visa card - I noticed they noted a change for a "new, lower variable purchase rate!" When reading the information regarding such on the back of the notice it states that effective June 15, 2003 they are changing the account from a fixed rate to a lower variable rat, etc.
It also states: "If you do not agree to these new terms, you must notify us by writing to Retailers National Bank, c/o Target Credit Services, etc. You will be able to continue to use and pay your account under the previous terms. We must receive your written notice before your effective date."
I mailed them a letter explaining exactly what option they gave me to keep my account open and active under the "old" terms. With contact information if there were any problems with this.
On June 7th - and happens to be the first time I have "tried" to use my credit card only to have it denied at the cash register. When contacting customer service they informed me that on May 9, 2003 my account was cancelled due to the fact that I did not agree to changing to the "new terms". (As a note when I listened to the computer (before being transferred to a person) my credit balance was over $3,000 with over $1,000 avaliable for cash advance - no mention that the card had been cancelled.
After talking with a supervisor (Margaret Ann) and reading the letter "they" sent to me - she requested me to fax it to her as she had "no idea what letter I was talking or reading from". After faxing and waiting several hours - I got a return phone call stating they had re-activated my account, but wasn't sure how long it would remain active until the letter wording could be investigated. She also could not promise me that I would be notified of any changes that "might" be made to my account.
Today is June 9th - and I have left two voice messages with Margaret Ann's supervisor Suzy at (480) 533-2103, only to still receive no word on the status or even that she has received my messages and is "investigating" my account.
Needless to say - I will NOT be embarrassed again with a decline at the cash register. My credit is OUTSTANDING and always has been. This "OLD" customer will be transferring my balance to a credit company I can trust! And advise anyone else using this company to do the same.
Lorri
Whitmore Lake, Michigan