Just checked mine online after reading this. Mine's still the same since 1992. When did they actually change it?
Submitted: Monday, May 26, 2008
Posted: Monday, May 26, 2008
Educatedconsumerbestcustomer
Arlington
U.S.A.
Displeased with the phone response from Discover Card customer service, I e-mailed them. Here is part of their response:
"Your Account number is being changed because of recent enhancements to the Card. Discover Card will attempt to update your automatic biller merchants with your new Account information. We will ONLY notify merchants that have previously signed up to be notified of Account number changes with our Merchant Services department. To ensure uninterrupted billing, you should verify that the merchant has the new information. However, we will continue to pay these automatic billers for a period of 13 months from the date of your Account changes. We will notify you if we are unable to contact a specific merchant so you can make sure they have this new information."
They go on to say, "You will be unable to keep your previous Account number, however, there will be no interruption for 45 days on your previous Account, then all your information will be rolled over to your new Account number."
However, they already rolled all the information over, even though I don't have the new card. And, contradicting themselves, they write further down, "Your old Account will be permanently closed once your new Card is activated or at the end of your second billing cycle from the date your Card was mailed, whichever is first. Once your old Account has been closed, any charges attempted on your old Account will be declined."
So would they pay automatic bills for 13 months or 45 days? I'm not gambling on either.
From now on I'm only using Discover for their 5% cashback promotions, or to get cash at Wal-Mart and supermarkets. Shabby with a capital S.