Leaders Merchant Services Fraud and Deceptive Trade Practices Calabasas California

I originally started with Leaders in August 2007 with specific rates and no monthy charge or security fees. In Feb. 2007 I wanted to change my company name. At same time I received a mailer from them in the mail that stated they had rates as low as 1.18%. I was told that I needed to sign a new agreement. I asked them for that rate for the special rate. I was told that that rate was for new customers only. I mentioned that if I was having to sign a new contract and would not have a penalty from the old previous contract then why wouldn't I be able to get the new rate. I also mentioned to Ryan at Leaders that I had some of their competitors offering me a great rate. We agreeded on some specifie rates. However when I got the new agreement, not only did it not have the better rates as promised, Leaders had actually increased the rates and added the monthly and security fees and other charges that weren't on the originaly ageement. I again called Ryan and he instructed me to cross out and write in the rates that were promised and then sign the contract. I did just that, however, once I started getting the bill, I was still getting charged the higher rates and for a couple of months, I have been working with Marvin Davis, who never follows up on the situation nor does he ever call me back. Today, I was told there was nothing they could do but charge me the higher rates. I was told that they never offered a 1.18%, however it is the current rates still listed on their website at info@leadersmerchantservices.com. At this point I would like to be out of their fraudulant contract and let me go with a legitimate company that will not bait and switch and misslead it customers.

Gilbert
Austin, Texas
U.S.A.