We had a credit card with Capital One with $5000 limit. During the course of a year tragedy struck my family in a very big way with 9 deaths and an auto accident which totaled my car. This resulted in using the credit card to the limit. Then I missed 2 payments. I called them and told them of the hardship and they said nothing they would do. I sent them what I could. The end result was they raised my interest to 26.99, charged me late fees every month because I wasnt sending the minimum payment they wanted which started at $400 and grew over a period of a year to a minimum payment of $1609.00. My balance on the card when this started was $4800. After a year my balance was $6109.00 (interest and late fees they tacked on every month) even though I was sending them a minimum of $160-$220 every month.
They harrased me by calling 14 times a day at times. I would talk with them, one time they said I should file bankruptcy, another the guy suggested I commit suicide so my insurance would pay it off.
Bottom line they would never work with me, even though I sent letters, made phone calls. I tried.
They totally destroyed our credit. We received some monies last month from one of the deaths in the family and we called to pay off the account. They said the payoff would be $4800 (back to what the card was a year ago). We sent them the check.
We received a letter stating the account was settled with them, BUT they will continue to report us to the credit reports that we defaulted and a bad credit risk.
I agree that we ran into some problems, but they would never work with us, we were not trying to run from our debt, but we needed a way to work through the account.
We had other credit cards and they all work with us during this horrific period. But as a result of Capital One's wonderful customer service, our credit is totally destroyed and other credit cards we have are no longer any good.