SUBMITTED: Wednesday, December 17, 2008
POSTED: Wednesday, December 17, 2008
Below is a response from Global Client Solutions regarding my complaint with the BBB. Being that this complaint was filed on the 15th of December, their response is lightning fast. I suspect this is not the first inquiry from the BBB. This is the response you can expect, cut and copied verbatim from the BBB complaint sent via e-mail, blanks represent my name:
Dear_________:
Thank you for your letter of December 15, 2008 relating to _________'s account with Rocky Mountain Bank and Trust (''RMBT''). Global Client Solutions, LLC (''Global'') is the third party processor for _________'s account at RMBT which was opened by _________to facilitate the repayment of certain financial obligations under the debt management program administered by National Settlements Inc.
RMBT and Global respectfully deny the allegations against RMBT and Global as set forth in __________complaint. Neither RMBT nor Global offer or provide debt settlement or negotiation services. Global is an agent of RMBT, an FDIC insured bank. ________is a customer of RMBT. The relationship between __________and Global, as an agent of RMBT, was solely a banking relationship. Global has only collected the $5.00 account setup fee and the $7.50 monthly account maintenance fees from ___________. Any other fees or charges assessed against ____________ account were made pursuant to the relationship between National Settlements Inc. and ____________. Any disputes regarding those amounts should be addressed between ____________ and National Settlements Inc.
If you have any further questions or concerns, please do not hesitate to contact me.
Respectfully yours,
Brent Hampton
Global Client Solutions, LLC
V.P. & General Counsel
918-746-3230
brenth@globalclientsolutions.com
My response was sent today the 17th of December 2008:
My complaint with Global Client Solutions is that they will not investigate my claim of fraud against National Settlements. I understand that they are a 3rd party, however, the FDIC insured bank, Rocky Mountain Bank, will only refer me to Global Client Solutions and, as well, will not investigate my claim of fraud against National Settlements either.
How is this an honest business practice? My account was debited without any services being rendered, an account with Rocky Mountain Bank via Global Client Soltions; and I have years of bank statements in my name to prove this. Statements that list a phone number for any inquiries regarding this account, a phone number that transfers you to Global Client Solutions.
Why is this okay for the FDIC-insured bank and the paying agent to refuse to investigate my claim of fraud and claim they are not liable? Global Client Solutions is essentially, a party involved with National Settlements, and their very convenient position is to deny any liability.
Global Client Solutions was paid a fee, not including the monthly Rocky Mountain bank charges of which Brent Hampton mentions, for these transactions on my account, a fee that I paid for via National Settlements. I can assure you, all this work Global Client Solutions did for this account was not done for free. And it was my money, via National Settlements, that paid their fee.
I will be filing a complaint with the Attorney General of OK regarding Global Client Solutions's patnerships with debt settlement companies, their participation in aiding and abetting companies that engage in fraud, and their very convenient position to deny any liability.
Until this industry is regulated, customers such as myself will continue to be vulnerable to predatory settlement companies and their eager partners who conveniently claim that they are in no way liable or even tangentially a party to fraud.