Initial mortgage loan acquired through Prudential in 1194, sold to Norwest, sold to Wells Fargo. Never, ever a problem with Prudential or Norwest but then.... Wells Fargo.
I almost always make an additional prinicipal payment when I make my regular monthly payment - Prudential and Norwest always reduced my principal by the extra payment. I discover in March 2001 that Wells Fargo wasn't reducing my prinicipal and I also discover that my additional prinicipal payments disappeared - and I mean disappeared.
I started writing letters, every single month, and Wells Fargo never responded to any of my correspondence. I make telephone calls and each time I was told someone would return my calls. No one ever did. Even one customer service person told me that I had never made an extra principal payment - that's what he said when looking at my account on the computer. However, I have all called checks and I can prove that not to be true.
I hired an attorney in August 2001, since I wasn't getting anyway, and had a demand letter, under RESPA, made to WF about all my additional principal payments. They never responded to that letter, either. Can't believe it, but it's true. Oh, it gets worse.
From August 2001 on, after the attorney demand letter, I never received another monthly statement from WF. I continued to make my monthly house payments even tho I did not have a statement, every payment on time - now, with return receipt to make sure they rec'd them - and I also wrote letters every month now asking why they were not sending me statements. Never rec'd an answer.
Wrote a 4-page complaint letter to the OCC and just rec'd a response from WF to that letter - they did not answer any of the 12 issues outlined in my letter and stated they had the right to take my money due to "corporate advance fees." I did refinance my house about 6 weeks go (Oh - go to PriceLineMortgage.com - they are fantastic!) and in paying off the loan with WF - all kinds of additional charges were added on - which I just rolled my eyes and told my new escrow to pay so I could go through with the new loan (love it).
With WF response letter, they mailed me a check for $207 -(1) I never would have rec'd that measley amount if not for my letter to the OCC, and (2) they still owe me thousands. Also, in refinancing, I found that WF had reported me as 5 months LATE in my mortgage payments - you've never seen a person bounce off the walls like I did when I heard that - I've never been late, except for a couple of weeks, ONE TIME in all the time I had the loan from 94 on. Well, along w/the response from WF, I rec'd a letter retracting the 5 months and stating that "loan payments were never late."
Well, it's too late - and that negative credit reporting was on my credit report for god knows how long. It was malicious, and criminal. Well, you've heard a few of the 12 legitimate, clear & distinct problems I have had with WF. I'm not even going to go on to the others as if you made it this far, you're tired of reading and I'm tired of writing! But, guess what... this is not the end, only the beginning.
You and they have NOT heard the last from me. The ball is in my court now and I'm ready to play! They think taking my money, credit reporting, never responding to me, etc. is their right, well, mine is a JURY and I can't wait to see my name VERSUS WELLS FARGO and having a jury hear it all - I can't wait! I mean, I can't wait!
Pat
San Diego, California