Answered unsolicited e-mail titled "freecreditreport", because our government allows 3 free credit reports a year. It wasn't free, I found out the next day, when I checked my on-line bank statement, which I do every day. I called immediately to their Customer Support, to complain, and to request a refund of my money, and was told there would be no refund. I then called my bank
(Wells Fargo) to put in a dispute.
While applying for this free credit report, they wanted my credit card numbers, which I wondered why, if the report was free. I had to supply this information in order to submit the application
A couple of days later, my bank phoned me to ask for details, and to set up a threeway conversation with their customer support. Their CS bamboozled my banker, that it was a legitiment transaction, and I was told that the bank could not help me. I am changing banks because of this.
Anyhow, I have made a couple of phone calls to their customer support to plead with them to refund the money to an 80 year old retiree. No luck!!
Chuck h.
Sun City West, Arizona
U.S.A.