Hi John,
I have a phone number for you.
1-800-943-3250
My father in law is terminal and signed up for this. I am in the process of trying to get all his money back. I called that number and you get a real person there. They are nice.
They will ask you to hold, do not say okay, ask nicely for a supervisor.
And they will get them.
They have been promising money back onto the credit card for a month now, and I called again today and spoke to another supervisor, and he is supposedly taking care of it. Hopefully they reverse the charges. They say they will.
At first it was less 12.5% restocking fee, but I think I even managed to get that waved. Again, not sure.
But if this works, I will let you know.
To get the ball rolling for you, this is what I would do...
Return the kit and save the tracking number, so you can call the courier company and ask who signed for it.
Call that number...
I know you are frustrated, but once you get David, or Rae, or Gabrielle on the line,
let them know that you would like the charges reversed and that you have returned the kit and that so and so signed for it..I think an Eddie signed for mine...you could try dropping that name, they are in a different state then where you return it, so it may work....say you must have been drunk when you signed up if you have to. Who knows. Just be nice. I have always been nice, and they are super nice back. But I get the feeling that they could turn nasty, so try to keep your cool. Good luck, and let me know how it goes.
Erin Poirier
Nova Scotia
Canada