Master Matchmakers - Joann & Steve Ward Master Matchmakers- JoAnn & Steve Ward are abusive, unprofessional and unethical Philadelphia, Pennsylvania

Master Matchmakers RESPONSE TO COMPLAINT

We appreciate the efforts of consumer advocacy groups to mediate discourse between us and our client friends. What you will not find on this website are comments from hundreds upon hundreds of satisfied singles who have enjoyed their experience with Master Matchmakers and found meaningful relationships with our support, direction and guidance. What you will find are half-truths and false accusations. I could dissever from the information in this complaint that the person who wrote this is a woman by the name of Ellie not Stephanie. When this woman expected to meet men 5-10 years younger than her she was told matter of factly that those men are targeting women 5-10 years younger than them and if she expected to compete with those women she'd have to look as good as them.

The terms, conditions and expectations set forth in our services agreement are very simple. We expect anyone we represent to be completely forthright about anything consequential to a relationship. We verify appearances, identity, marital status, criminal records, etc. unlike any matchmaking service around. If we find someone is being dishonest we will expel them from the service. We provide references upon request. We provide photos and profiles when presenting a match and are available to answer any questions or concerns before or after someone accepts an introduction. We go so far as to arrange for people to speak before they meet and in good faith we won't consider it a “match” towards their agreement until they meet face-to-face (unlike other services).

We are fair and honest matchmakers, communicating critical feedback in hopes of affecting a positive change in the lives of our clients. Even when faced with objections we will be steadfast if we still feel it could work. Clients are given every opportunity to pass on a match even if it disappoints us.
Also unlike other services there is no time frame on our service so that our clients can feel free to pursue a relationship, endeavor, or opportunity that might prevent them from utilizing our matchmaking services for a period of time. We even allow Client Friends to assign their unused matches to an acquaintance if they no longer have a need for them.

We work extremely hard on behalf of all our clients and stand behind our agreements. Clients are forewarned that if they are rejected, disappointed or dismayed by our approach to matchmaking they will not be entitled to a refund. Of course we expect to have success with everyone we represent but we'd rather deal with non-sense complaints then give someone the satisfaction of getting their money back after countless hours of work on their behalf. Any reasonable consumer will understand that not every “single” person out there is going to find love through our service and we are commissioned for our good faith effort on their behalves and not their abilities to form a relationship.