Submitted: Sunday, June 30, 2002
Posted: Monday, July 01, 2002
Josh
Nashville
In the mid-80s, Chrysler corporation was lending out new off the line vehicles to some of it's executives (or they were lending them to themselves, rather). They were leaving the speedometer and odometer disconnected, so as not to devalue the vehicles during the up to 400 miles the execs were driving them, and then after "quality testing" was completed, the odometer and speedometer were hooked up, and the over 60,000 vehicles were shipped to dealerships across the country to be sold as brand new, proof of which lay in the "000000" on the odometer. Oh, did I mention 40 of the cars were crashed by the execs driving them, prior to being repaired and THEN sent out as new?
How did the public come to find out about this you ask? Simple ... Missouri troopers pulled over several Chrysler execs for speeding, all of which told the officers the same thing as excuse; "My speedometer isn't working"
Lee Iacocca realized the wrong, apologized to the public, said they "went beyond dumb and reached all the way out to stupid", extended the warranty on all 60,000 vehicles by a considerable amount, gave all the owners a $500 check, and gave the 40 "crash victims" brand new cars.
Point is, there is something you can do about it...and you're doing it. Let the public know, keep telling people, and maybe, eventually, Sears will come around and realize they can't take advantage of the consumers who pay their checks and get away with it.
Submitted: Monday, August 26, 2002
Posted: Tuesday, August 27, 2002
Holly
Irving
honestly, this does not happen that often. Not every Sears does that. I have been with the company for 2 years. In that time I have only seen this maybe twice, it shouldn't happen at all granted, but we take back a lot of stuff, and sometimes the associates that load the merchandise doesn't realize that they are "accidentally" loading product that has been used.
We have a really good system about returned product, it is normally marked at a reduced price immediately.
Everything even has it's own number so we know how long we've had it and if it needs to be reduced more.
Like I said, I'm sorry that happened to you. I hope they took care of you. If you have any questions, please let me know.
Submitted: Saturday, September 28, 2002
Posted: Sunday, September 29, 2002
Mike
Plam Beach
Holly, who are you really? I suspect Sears consumer relations, you defend them so strongly even after the stores did some real scumbag things to people. My suggestion would be to deal with your local serving dealers for appliances and lawn equipment as they can really offer you service during and AFTER the sale. Do business with someone that appreciates your business not a multi-billion dollar conglomerate that has grown to large to offer quality products or service.
I bet Holly doesn't own anything with a Sears or Kenmore brand name on it