I used to be a loyal, happy customer of Sears until I was charged $37.27 of interest and late payment charges that accumulated due to their own internal slow processing.
While on a business trip in CA, I had sign up for a SEARS credit card and purchased a $30 office jacket. Later I payed the entire $30 bill off via the telephone. 2 months later, I receive a bill for 37.27 due to finance charges and late payment. I called up customer service to find out why.
*A rep named "Katie" answered. I explained that I couldn't possibly have any charges b/c I had paid the bill in full. SHe said that I had paid the bill, but a late charge had occurred b/c it wasn't paid on time. I told her that was impossible b/c I paid it over the phone and there was no mailing lag time.
I told her it must be because of slow, internal processing and I wanted the charges removed. She said I couldn't prove that and I should pay the $37.27.
As a result, I WILL NEVER BUY ANYTHING FROM SEARS AGAIN. I will also warn all of my friends, family, coworkers, and students to NEVER BUY FROM SEARS AGAIN due to their poor customer service and fraudulant billing. I am a well paid professional in my late 20's who owns a hobby farm and frequently purchased many items for home repair from sears.
Luckily I have 60 -70 years left to warn everyone I know about sears and their theiving practices. I'm certain your customers will greatly appreciate all of my purchases. I hope the 37.27 was worth a lifetime of customers lost!!!
Olivia
Irma, Wisconsin